Dispatcher- Plano, TX

Atmos Energy•Plano, TX

17h•Onsite

About The Position

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment and they include: Company-Provided Benefits Holidays and Paid Time Off Parental Leave Retirement Savings Plan (Matching and Fixed Annual Company Contribution) Annual Bonus Opportunity Employee Assistance Program Short-Term and Long-Term Disability Plans Basic Life Insurance Health Savings Account (HSA) Company Contribution with HDHP Employee Assistance Program Wellness Programs LifeLock Identity Theft Protection Paid Training Linked-In Learning Voluntary Benefits Retirement Savings Plan Medical Insurance and Prescription Drug Coverage Dental Insurance Vision Insurance Employee/Dependent Life Insurance Employee/Dependent Accidental Death & Dismemberment Insurance Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts Top Employer Recognitions America’s Best Employers – Forbes Magazine The 100 Most Trustworthy Companies in America - Forbes Magazine Top Places to Work - Dallas Morning News Best Places to Work - Mississippi Business Journal Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD) THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Requirements

Requires a high school diploma or equivalent and three years of experience in a customer service, customer call center, dispatch operations or closely related environment.
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
Requires the ability to perform basic addition, subtraction, multiplication and division.
Requires computer skills for data entry, reference and/or retrieval tasks.
Ability to apply soft skills to customer interactions.

Nice To Haves

Prefer experience with billing and/or dispatching systems.

Responsibilities

Plans, communicates, and dispatches work orders, emergency line locates, and pipeline encroachment locates to the appropriate resources in a timely manner.
Receives and responds to customer emergency calls. Dispatches orders to assure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.
Maintains a collaborative relationship with other departments across the enterprise to facilitate the appropriate and timely resolution of customer needs. Responds to requests from customer service and field operations employees regarding work orders.
Exercises independent decision-making in high pressure situations. Manages stringent deadlines. Processes transactions based on designated level of authority. Recognizes when it is appropriate to refer issues to other departments or to other levels of authority.
Assists with construction, service, compliance orders and pipeline safety items as directed by the Customer Service Organization and/or Regulated Utility Operations. Including scheduling or assigned construction/compliance orders. Dispatches enterprise construction crews to emergency situations.