Director, Go-to-Market (Amex Digital Labs)
About The Position
Amex Digital Labs catalyzes digital innovation by originating, incubating, and managing emerging products and platforms. Its focus includes digital payment solutions, digital experiences built from its servicing network and lifestyle assets, and products based on emerging technologies and trends. The Go-to-Market (GTM) team supports development and control environments for Digital Labs products. It leads go-to-market implementation and product operations, partnering with Product Development and Product Partnerships and advocating for customer experience and risk mitigation across cross-functional stakeholders. The Director will lead a high-performing team focused on Amex’s Web3 initiatives, balancing new control design with speed to market for stablecoin and blockchain use cases. The role collaborates with Digital Labs Product and Product Partnerships teams and stakeholders across the enterprise. In addition to supporting Web3 product launches and pilots, the Director will help strengthen frameworks and processes, including AEMP10 and AEMP54, to manage and evaluate Web3-specific risks.
Requirements
- Exceptional interpersonal, communication, and negotiation skills, with the ability to influence partners across varied functions.
- Experience as an inspiring people leader, with a proven track record of leading people with varying skills and tenure and a passion for developing talent.
- Ability to deliver results against timelines, prioritize, and execute effectively.
- Strategic, critical, and creative thinking skills to solve problems and develop effective solutions.
- Strong program management skills, including leading end-to-end partnerships across multiple functions such as product development, engineering and technology, marketing, operational excellence, servicing, legal, compliance, and information security.
- Self-starter able to drive decisions, work under pressure, and adapt to frequent change in a dynamic environment.
- Strong relationship-building skills with partners and internal stakeholders.
- Intellectual curiosity about digital, mobile, and alternative payments and innovative membership experiences.
- Bachelor’s degree required.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship.
Nice To Haves
- Experience articulating product functionality and demonstrating technical acumen.
- Experience implementing Amex Enterprise Risk Policy.
- MBA or PMO certification.
Responsibilities
- Lead end-to-end internal management for global launches of new digital payment and membership products, particularly in the Web3 space.
- Serve as project manager across Amex Digital Labs and partner teams, guiding products through appropriate reviews and approvals.
- Influence cross-functional teams to ensure business alignment, requirements, and resourcing are appropriate throughout planning.
- Develop project trackers and overview decks, maintain project update meetings, and communicate product strategy, value proposition, and updates to partners.
- Anticipate risks and issues and ensure mitigation plans are in place to protect delivery.
- Improve processes, develop toolkits and resources, and reengineer team activities to increase agility and speed to market for Web3 products.
- Communicate program strategy and direction, process improvements, and policy changes to key stakeholders.
- Lead and develop a high-performing team.
- Work with enterprise stakeholders to strengthen frameworks and processes for evaluating and managing Web3-specific risks.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
