Director Global Lifestyle F&B, Implementation and Performance
About The Position
The Director of Global Lifestyle F&B Implementation and Performance owns the implementation, performance, and operational readiness of food and beverage concepts and programs across Hilton’s global Lifestyle hotel portfolio. The role is the primary operational lead for openings, brand standards, and successful deployment of F&B initiatives across franchise and managed properties. It is based onsite at Hilton’s New York City office and reports to the Senior Director of Global Lifestyle F&B (Strategy and Development). The director leads the end-to-end deployment and operational optimization of brand-led F&B programs, supports property partners, monitors performance and guest satisfaction, and develops resources and operational guides that enable consistent execution. The role also leads operational support for priority openings, conversions, and transitions, including critical-path ownership, cross-functional coordination, and post-opening follow-up. Travel of up to 45% domestically and internationally is required.
Requirements
- At least 10 years of experience in food and beverage operations.
- At least 5 years in multi-unit or multi-brand F&B or brand operations roles.
- Experience leading or significantly contributing to at least five hotel or major restaurant openings.
- Experience managing multiple cross-functional hospitality projects, including setting priorities, documenting tradeoffs, and delivering against agreed timelines.
- Willingness to travel up to 45% domestically and internationally.
- Ability to work onsite at the New York City office.
- Working knowledge of Microsoft 365 and Adobe Suite.
Nice To Haves
- BA/BS bachelor's degree.
- Creative, design, or advisory-related food and beverage work experience.
- Experience in back-of-house operations and culinary.
- Proficiency in menu programming and planning.
- Working knowledge of foodservice technical services software and AutoCAD.
Responsibilities
- Lead deployment, implementation, and operational optimization of brand-led F&B programs and standards across the Lifestyle portfolio, including franchise and managed properties.
- Serve as the primary operational contact for property partners, providing structured support for program execution, SOP adherence, and consistent brand standards while prioritizing work and managing scope.
- Collaborate with F&B Operations, Brand Performance Support, Brand Experience, Performance, and Strategy teams to monitor KPIs, identify improvement opportunities, and deploy action plans.
- Develop and continuously improve opening-process resources, training materials, operational guides, brand standards documentation, and best-practice tools, with priority ownership of Lifestyle openings.
- Coordinate with Brand, Operations, Analytics, Communications, and Learning & Development teams to align on F&B initiatives.
- Advise owners, operators, and internal partners; build relationships through structured communication and selective field visits.
- Facilitate feedback between Lifestyle hotels and brand leadership to refine strategies using real-time insights.
- Operationalize new and existing F&B concepts and programs so they are executable, scalable, and consistently applied.
- Support pilot testing of brand programs, F&B concepts, technology, and brand partnerships.
- Facilitate and scale adoption of SOPs and best practices to support brand compliance.
- Use KPI and guest-satisfaction reporting to identify opportunities to improve F&B performance, profitability, and guest satisfaction.
- Identify underperforming outlets and develop action plans with internal and external partners.
- Lead F&B operational support for priority Lifestyle openings, conversions, and transitions, including critical paths, cross-functional coordination, and post-opening performance follow-up.
Benefits
- 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
- Employee stock purchase program with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare benefits, including health plans, dental coverage, and vision coverage.
- Retirement plans.
- Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
