Director - Food and Beverage

Bally's Chicago•Atlantic City, NJ

10h

About The Position

This role is responsible for overseeing all aspects of the Food & Beverage department, ensuring high standards of service, quality, and financial performance. The Director will lead a team, manage operations, and collaborate with various departments to achieve business objectives while maintaining compliance with all regulations.

Requirements

Experience in a leadership role within Food & Beverage.
Knowledge of service standards, product quality, and guest service.
Ability to manage staffing levels and schedules.
Understanding of financial operations, including budgeting, forecasting, and cost control (food and beverage costs).
Experience in developing marketing strategies.
Strong communication and interpersonal skills.
Ability to maintain accurate records.
Knowledge of inventory management and compliance with alcohol beverage control regulations.
Understanding of Board of Health standards and other applicable regulations.
Ability to handle guest complaints professionally.
Commitment to ethical conduct, honesty, and integrity.
Ability to identify and mitigate compliance risks.
Experience in fostering a compliance culture.

Responsibilities

Communicating to department heads in Food & Beverage and supporting departments.
Implementing and monitoring service standards for the Food & Beverage departments and promoting excellence in guest service.
Overseeing the execution of service delivery and product quality, and providing dedicated leadership to the outlets.
Ensuring food and beverages are prepared and served according to desired portions and quality specifications.
Advising guests on selection of food and beverage items.
Supervising all dining room personnel.
Establishing department training standards and ensuring staff behavior and appearance follow established policy.
Conducting periodic training for supervisors and employees.
Maintaining all Food & Beverage training manuals and new hire on-boarding materials.
Maintaining staffing levels and schedules to ensure a cost-effective, productive environment.
Participating in the financial operating and capital planning process and making recommendations that achieve desired financial results for restaurant operations.
Meeting profit goals of the department.
Providing analysis and advice regarding operating results, food and beverage costs, budgets, and forecasts.
Assisting with the development of marketing strategies to meet budgets.
Delivering clear directions to staff regarding the current and future objectives of beverage and restaurant operations.
Maintaining good relations with all departments involved with food and beverage marketing and sales development.
Acting as a liaison between Marketing and Food & Beverage.
Maintaining accurate records of dining room labor costs, expenses to china, glassware, flatware, and current departmental time log.
Ensuring all inventory activity is maintained in compliance with Casino Hotel Alcohol Beverage control.
Ensuring adherence to all Board of Health standards and all other applicable regulations.
Communicating and coordinating operations with restaurants, kitchen, stewarding and cashiering departments.
Ensuring that all guest complaints are handled in a courteous and professional manner.
Leading an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Identifying compliance risks and taking actions necessary to eliminate or minimize risks.
Championing, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
Creating a compliance culture within the organization and fostering an environment where employees feel comfortable reporting potential violations or misconduct.
Other Duties as assigned.