Food and Beverage Director

Lodgco Hospitality•Grand Rapids, MI

22h•$70,000 - $75,000•Onsite

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. JOIN OUR TEAM TODAY! Canopy by Hilton Grand Rapids Downtown is one of our exceptional hotels dedicated to crafting elevated, locally inspired experiences that leave our guests feeling rejuvenated, connected, and delighted. Our food and beverage venues—Portico, Knoop Rooftop Beer Garden, and our banquet operations—are integral to this mission. We seek a dynamic, creative, and business-minded leader to champion these venues and shape the culinary essence of our hotel. POSITION OVERVIEW The Food & Beverage Director (Lead Food & Drink Enthusiast) is responsible for the strategic leadership, financial performance, and operational excellence of all food and beverage outlets. This role drives revenue growth, elevates guest satisfaction, and ensures innovative, high‑quality offerings that reflect both the Canopy brand and the vibrant Grand Rapids community. You’ll lead a passionate team, oversee menu development, manage budgets and inventory, and ensure every guest interaction reflects our commitment to exceptional hospitality.

Requirements

Bachelor’s degree or equivalent experience
3+ years of experience in food and beverage management, hotels preferred
Ability to interpret financial and operational data into operational plan
Culinary experience in both the front and back of the house
Valid driver’s license and safe driving record
Satisfactory criminal background screening required
Professional references from the hospitality industry.

Nice To Haves

Strong leadership and development skills
Ability to lead and direct a team
Strong time management and negotiation skills
Ability to communicate effectively with the public and other team members
Ability to work extended hours when business necessitates

Responsibilities

Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction in all food and beverage outlets.
Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments; i.e. promotions, advertising, trends and capitalization of revenue opportunities.
Develop Menus for the Restaurant and Rooftop Bar.
Tracks return on investments.
Responsible for management of expenses to maximize hotel profitability.
Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows procurement guidelines and applies good business judgment.
Assists with the preparation and management of the department budget.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests’ needs are responded to in a timely manner.
Resolves guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for training all employees and ensuring training records are maintained.
Analyzes quality issues, identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to training policies.
Ensures all Lodgco, brand, and department specific training requirements are met.
Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards, brand, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all Lodgco procedures for guest/employee incidents.
Responsible for interviewing, hiring, coaching, and development of all employees.
Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Responsible for effective self/workload management.
Demonstrates clear written and verbal communication skills.
Promotes collaboration and positive, professional work environment.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Adheres to all Lodgco Standard Operating Procedures.