Director, Field Training

Eversource Energy•Berlin, CT

About The Position

This position oversees and coordinates on-the-job training and apprenticeship programs for field operations employees, including line workers. It works with executives, directors, managers, and supervisors to assign new and progressing craft employees to work and projects that reinforce classroom training and develop their knowledge of work methods, tools, equipment, and safety practices. The role oversees processes for monitoring, supporting, and assessing craft employees’ work and ensuring they receive continual feedback. It partners with others to implement learning and development activities supporting employee progression, new tools and equipment, compliance training, and recordkeeping. The position also manages and develops assigned Field Training professionals. The Director ensures field training programs, schedules, assessments, and development plans support employee proficiency, work standards, safety procedures, and measurable performance improvement across crafts. The role maintains training and compliance records and manages the field training apprenticeship program budget. Work takes place primarily in office, classroom, and field settings, with travel between Massachusetts, Connecticut, and New Hampshire as needed. Emergency storm assignments may be required.

Requirements

Bachelor’s degree in Business Administration, Training & Development, Education, or a related discipline.
At least 12 years managing employee training activities and working in training and development, an education setting, or operations management.
Understanding of electric distribution network equipment and work practices and procedures.
Knowledge of adult learning principles, instructional design, and evaluation, assessment, and measurement techniques.
Excellent written and oral communication skills.
Ability to use PC desktop applications such as Microsoft Word, Excel, and PowerPoint.
Demonstrated experience working and communicating across functional boundaries, interacting with a union workforce, and improving processes.
Operations experience and knowledge.
Availability for emergency storm assignments as required.
Availability to travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Nice To Haves

Advanced degree.

Responsibilities

Oversee and coordinate on-the-job training and apprenticeship programs for field operations employees.
Ensure training programs and schedules support craft employee education and supervisor technical and refresher training.
Ensure craft and compliance field training aligns with work standards, procedures, and proper use of tools, materials, and equipment.
Collaborate with training supervisors and Operations managers to create performance assessment tools, materials, and apprenticeship programs for evaluating employees across crafts.
Partner with Operations managers to create work plans and budgets that align with classroom training and promote application of skills across crafts.
Implement criteria and evaluation tools to assess craft employee work and apprenticeship progress.
Ensure development and implementation of training for new equipment.
Develop processes to address documented gaps between employee performance and Company policies and procedures.
Define how immediate and continual job-performance feedback is delivered.
Document and summarize performance results to evaluate employee proficiency and adherence to work and safety standards.
Document and ensure operations certifications and qualifications.
Use assessments to develop written progress reports, on-the-job training summaries, and employee development plans.
Partner with training supervisors and Operations managers to ensure technical training closes performance gaps and produces measurable improvement.
Oversee, manage, select, coach, and develop Field Training staff.
Maintain training and compliance records.
Create and manage the field training apprenticeship program budget.
Communicate corporate messages and performance measures to assigned staff.