Director - Training

Black Box•Dallas, TX

About The Position

The Director of Data Center Training & Technical Learning develops and leads the training strategy to build a skilled, safety-focused, and operationally effective data center workforce. The role oversees technical learning, workforce readiness, leadership development, certification pathways, onboarding, compliance training, and operational capability building across global data center operations. The Director partners with Data Center Operations, Construction, Safety, Workforce Management, Human Resources, and Talent Acquisition to ensure employees, contractors, and field teams have the skills needed to support mission-critical infrastructure, operational excellence, and business growth. The role also advises senior leadership on workforce capability and readiness and leads teams of Training Managers, Technical Instructors, Learning Specialists, and Program Managers.

Requirements

Bachelor's degree in Education, Engineering, Operations, Human Resources, Learning & Development, Business, or a related field.
10+ years of experience in training, workforce development, technical learning, operations, engineering, or data center environments.
5+ years of leadership experience managing training or workforce development teams.
Experience designing and implementing enterprise learning strategies.
Experience supporting technical, operational, or mission-critical workforces.
Strong program management and organizational leadership skills.

Nice To Haves

Experience in hyperscale cloud or data center environments.
Experience supporting critical facilities operations or infrastructure organizations.
Master's degree in Education, Organizational Development, Business Administration, or Engineering.
Experience implementing Learning Management Systems (LMS).
Industry certifications in training, organizational development, project management, or data center operations.

Responsibilities

Develop and execute the global training and technical learning strategy for data center operations.
Establish workforce capability frameworks aligned with operational, safety, and business objectives.
Create role-based learning paths for technical and operational positions and standards supporting data center expansion and operational readiness.
Ensure consistent training delivery across regions and sites.
Design and oversee technical training programs in critical environment operations, electrical systems, and network infrastructure.
Develop certification programs and competency assessments, ensuring curricula align with industry standards and operational requirements.
Lead onboarding for new employees and contractors and establish accelerated learning and workforce ramp-up programs.
Create career development pathways for technicians, engineers, supervisors, and managers; support internal mobility and succession planning.
Partner with Talent Acquisition and Workforce Planning leaders to support workforce growth.
Develop leadership training for frontline managers and site leaders, including coaching, performance management, operational leadership, and decision-making.
Support high-potential employee development and leadership readiness for expanding operations.
Ensure required safety and regulatory training compliance in partnership with Environmental Health & Safety teams.
Oversee certification and recertification processes and develop emergency preparedness and operational response training.
Monitor compliance requirements across employees, contractors, and vendors.
Lead learning management system strategy and administration; implement digital learning platforms, simulation technologies, and virtual training tools.
Develop scalable learning solutions, evaluate emerging learning technologies and workforce development trends, and innovate technical training delivery models.
Establish competency standards for mission-critical operations roles and measure training effectiveness through operational performance outcomes.
Support standardization of operational procedures through learning programs and develop programs to reduce operational risk and improve workforce productivity.
Ensure site readiness before facility launches and expansions.
Develop executive-level training dashboards and reporting; monitor training completion, certification attainment, time-to-proficiency, workforce readiness, safety performance, employee engagement, internal promotion rates, and technical competency scores.
Use data-driven insights to continuously improve learning programs.
Lead Training Managers, Technical Instructors, Learning Specialists, and Program Managers; establish annual goals and workforce development plans.
Drive organizational excellence, employee engagement, and a culture of continuous learning and development.
Serve as a strategic advisor to senior leadership on workforce capability and readiness.