Director - Training

Black Box•Dallas, TX

About The Position

The Director of Data Center Training & Technical Learning is responsible for developing and leading the training strategy that enables a highly skilled, safety-focused, and operationally excellent data center workforce. This leader oversees technical learning programs, workforce readiness, leadership development, certification pathways, onboarding, compliance training, and operational capability building across global data center operations. The role partners closely with Data Center Operations, Construction, Safety, Workforce Management, Human Resources, and Talent Acquisition to ensure employees, contractors, and field teams possess the skills necessary to support mission-critical infrastructure, operational excellence, and business growth.

Requirements

Bachelor's degree in Education, Engineering, Operations, Human Resources, Learning & Development, Business, or a related field.
10+ years of experience in training, workforce development, technical learning, operations, engineering, or data center environments.
5+ years of leadership experience managing training or workforce development teams.
Experience designing and implementing enterprise learning strategies.
Experience supporting technical, operational, or mission-critical workforces.
Strong program management and organizational leadership skills.

Nice To Haves

Experience in hyperscale cloud or data center environments.
Experience supporting critical facilities operations or infrastructure organizations.
Master's degree in Education, Organizational Development, Business Administration, or Engineering.
Experience implementing Learning Management Systems (LMS).
Industry certifications in training, organizational development, project management, or data center operations.

Responsibilities

Develop and execute the global training and technical learning strategy for data center operations.
Establish workforce capability frameworks aligned to operational, safety, and business objectives.
Create role-based learning paths for all technical and operational positions.
Develop training standards supporting data center expansion and operational readiness.
Ensure consistent delivery of training programs across multiple regions and sites.
Design and oversee comprehensive technical training programs covering critical environment operations, electrical systems, and network infrastructure.
Develop certification programs and competency assessments.
Ensure technical curricula align with industry standards and operational requirements.
Lead onboarding programs for new employees and contractors.
Establish accelerated learning and workforce ramp-up programs.
Create career development pathways for technicians, engineers, supervisors, and managers.
Support internal talent mobility and succession planning initiatives.
Partner with Talent Acquisition and Workforce Planning leaders to support workforce growth.
Develop leadership training programs for frontline managers and site leaders.
Build programs focused on coaching, performance management, operational leadership, and decision-making.
Support high-potential employee development initiatives.
Facilitate leadership readiness for expanding data center operations.
Ensure compliance with all required safety and regulatory training programs.
Partner with Environmental Health & Safety teams to drive a strong safety culture.
Oversee certification and recertification processes.
Develop emergency preparedness and operational response training programs.
Monitor compliance requirements across employees, contractors, and vendors.
Lead learning management system (LMS) strategy and administration.
Implement digital learning platforms, simulation technologies, and virtual training tools.
Develop scalable learning solutions to support global operations.
Evaluate emerging learning technologies and workforce development trends.
Drive innovation in technical training delivery models.
Establish competency standards for mission-critical operations roles.
Measure training effectiveness through operational performance outcomes.
Support standardization of operational procedures through learning programs.
Develop programs that reduce operational risk and improve workforce productivity.
Ensure site readiness before facility launches and expansions.
Develop executive-level training dashboards and reporting.
Monitor key metrics including training completion rates, certification attainment, time-to-proficiency, workforce readiness, safety performance, employee engagement, internal promotion rates, and technical competency scores.
Use data-driven insights to continuously improve learning programs.
Lead teams of Training Managers, Technical Instructors, Learning Specialists, and Program Managers.
Establish annual goals and workforce development plans.
Drive organizational excellence and employee engagement.
Build a culture of continuous learning and development.
Serve as a strategic advisor to senior leadership on workforce capability and readiness.