Training Director

Allied Universal • Jupiter, FL

2d

About The Position

Deposita, an Allied Universal Company, is hiring a Training Director to create and manage onboarding and training programs for Customer Service Center agents. The role develops working relationships with operational and management departments to tailor training for experienced agents and partners with vendors to provide regular training that supports accurate performance of daily responsibilities.

The Training Director builds training schedules, manages scopes of work, meets customer milestones, and designs and implements quality assurance programs to support contract compliance and best-in-class service. The position develops training programs to address deficiencies found through quality assurance, manages training content, and provides equipment to new employees or replacement equipment to current employees as needed.

Requirements

• Meet one of the following education and experience criteria: a bachelor's degree in Human Resources, Business, Education, or a related field; an associate degree in one of those fields plus at least five years of previous leadership of a training team, including classroom instructor experience; or a high school diploma or equivalent plus at least eight years of previous leadership of a training team, including classroom instructor experience.
• Have at least three years of previous leadership of a training team, including classroom instructor experience.
• Demonstrate excellent organizational skills, including the ability to multitask and prioritize work.
• Have strong consultative, analytical, and problem-solving skills.
• Communicate effectively with internal and external leadership team members.
• Have strong facilitation skills and effective oral and written communication skills, including the ability to write informatively, clearly, and accurately.
• Be proficient with Microsoft Office applications.
• Have forecasting and prediction skills.
• Demonstrate active listening and the ability to assess and evaluate situations effectively.
• Be able to research, investigate, and compile information and identify critical issues quickly and accurately.
• Demonstrate advanced creativity, attention to detail, planning and organizing, coaching, mentoring, motivating, and the ability to synthesize facts, concepts, and principles.

Nice To Haves

• Experience training in a retail environment.

Responsibilities

• Manage and continuously develop direct and indirect reports.
• Work with all levels of management to support daily training operations and successful field training implementation.
• Maintain positive working relationships that support successful client relationships.
• Ensure Deposita contract requirements for training and development are followed.
• Address issues and provide feedback to ensure each client's needs are heard and met.
• Document, revise, and advise on action plans to improve scheduling performance and function in support of client relationships.
• Maintain frequent, positive contact with subordinates, customers, and the general public, ensuring interactions align with Deposita core values.
• Review key performance indicators daily to maintain operational control.
• Coach, train, and develop training leads and representatives to ensure consistent, effective training.
• Coordinate with Human Resources on selecting new training staff as needed.
• Design and implement quality assurance programs to ensure contract compliance and develop training programs to resolve identified deficiencies.
• Develop training program proposals, including cost-benefit analysis.
• Provide equipment to new employees or replacement equipment to existing employees as necessary.
• Build training schedules, manage scopes of work, and meet customer milestones.
• Partner with vendors to facilitate regular training.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director