Director, Field Enablement

Bausch Health•Bridgewater, NJ

11d

About The Position

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact. This position leads field enablement technology by owning the business requirements and governance for Veeva CRM and ACTO LMS, partnering cross-functionally to deliver a capability roadmap, drive change management and user adoption, and support training and reporting for the Field Sales Force (including Payer and Medical teams).

Requirements

Bachelor's degree required
2+ years of experience in Field enablement technologies (Veeva CRM, SFDC, Alignment, Roster) required
Demonstrated ability to lead high performing teams.
This candidate will also have demonstrated initiative, creativity, and ability to work in complex, rapidly changing & ambiguous environment.
Ability to communicate and interact at all levels from senior management to staff level
Ability to translate customer requirements into measurable design goals/input

Nice To Haves

10+ years of experience in the pharmaceutical industry preferred
5+ years of sales manager experience preferred
Experience implementing CRM across multiple businesses for the field, Market Access, and MSL

Responsibilities

Serves as a business owner and guides the business requirements for Veeva CRM and ACTO LMS supporting the Field Sales Force including Payer and Medical teams.
Leads the field enablement technology strategy and establish a capability roadmap for field enablement, align BU’s and execute on the roadmap.
Act as key sponsor and contributor to the implementation of Veeva CRM and work toward a strategic and harmonized approach
Establish and lead Veeva CRM Governance Council of cross-functional director-level meetings to negotiate and gain approval the new capabilities, standardize process and prioritization.
Responsible for the requirements, use case development, solution approach, user acceptance testing (UAT), communication and change management plan for the field enablement projects, changes, issues, and resolution.
Partner with Learning and Development on the delivery of Field Force New Hire Training and other required training for sales technologies.
Develop and maintain strong relation ships with critical cross-functional teams such as IT, Sales Operations, Sales Planning, Sample Ops, Field Reporting, Training, Analytics, Compliance, & Legal.
Provides support and works closely with Sales, Marketing, Market Access, Program Management, Legal & Compliance, Segmentation & Targeting, Business Analytics, Master Data Management, Information Governance, Co-Promoters and Business partners on defining business needs/requirements for field force automation initiatives.
Continually identifies opportunities for operational efficiencies and drive process improvements, to ensure efficiency and significant cost savings.
Engages with the industry to learn about best practices to help in building excellence in field enablement technologies