Director, Field Analytics & Operations

Achieve Life Sciences

2d•$225,000 - $245,000•Remote

About The Position

At Achieve Life Sciences, the Director, Field Analytics & Operations will lead the strategy and execution for field deployment, incentive compensation, commercial systems, field performance analytics, and coordinated HCP engagement as the company prepares for the potential launch of cytisinicline. Reporting to the Executive Director, Commercial Operations, this hands-on leadership role combines executive-level planning with detailed operational problem-solving in a lean, launch-stage organization. Initially, the Director will serve as the function’s primary subject matter expert, supported by external partners, with the opportunity to build a team as the organization grows. The position is remote, and candidates may reside anywhere in the continental United States. Travel may be required up to 10% for conferences, company meetings, and other business needs. The anticipated annual base salary range is $225,000–$245,000, with eligibility for an annual target bonus and equity compensation as determined by the Company’s compensation committee. Achieve offers a benefits package that currently includes medical, dental, and vision insurance; a 401(k) retirement plan; Employee Stock Purchase Plan participation; company-paid life insurance and short- and long-term disability coverage; paid time off; and paid company holidays. Achieve is a specialty pharmaceutical company committed to advancing cytisinicline as a widely available treatment option to help people battling nicotine dependence. The company aims to attract, develop, and retain highly qualified individuals representing the diverse communities it serves and is an equal opportunity employer.

Requirements

Bachelor’s degree in a quantitative, business, or life sciences discipline.
10+ years of pharmaceutical or biotechnology experience, with substantial experience in field operations, sales operations, commercial operations, field effectiveness, incentive compensation, or launch readiness.
Experience supporting multiple U.S. specialty pharmaceutical or biotech launches, including field deployment, territory alignment, incentive compensation, CRM, and performance reporting.
Demonstrated ownership of field operations or field effectiveness, including vendor management, cross-functional decision-making, and senior stakeholder engagement.
Hands-on experience defining requirements for and overseeing CRM, incentive compensation, territory alignment, and field reporting platforms.
Experience coordinating personal and non-personal HCP engagement channels as part of an integrated customer engagement strategy.
Working knowledge of pharmaceutical commercial compliance, including applicable promotional requirements, PhRMA Code standards, HCP data privacy and consent, and incentive compensation controls.
Strong analytical skills, including advanced Excel and experience with Tableau, Power BI, or similar business intelligence platforms.
Strong business judgment and communication skills, with the ability to translate complex operational analysis into clear recommendations.

Nice To Haves

SQL experience.
MBA or relevant master’s degree.
Experience with Veeva CRM, marketing automation, customer data platforms, or next-best-action tools.
Familiarity with prescription, claims, specialty pharmacy, hub, and HCP/HCO reference data.
Experience building commercial capabilities in a lean, pre-launch organization.

Responsibilities

Lead the field effectiveness roadmap, including field force sizing, territory design and alignment, HCP/HCO targeting, segmentation, and call planning.
Design and administer incentive compensation plans, quota methodology, crediting rules, payout calculations, and dispute resolution; establish governance with Finance, HR, Legal, and Compliance.
Serve as the commercial business owner for field-facing CRM and technology, translating field needs into system requirements and driving configuration, adoption, and continuous improvement.
Establish field performance dashboards, territory and account scorecards, call activity reporting, quota attainment views, and launch KPIs; use automation and AI where they meaningfully improve decision-making.
Help shape an integrated customer engagement model connecting in-person, virtual, and remote field interactions with approved email, digital marketing, speaker programs, and other non-personal channels.
Partner with Marketing, Digital/Omnichannel, Medical Affairs, Market Access, and Patient Services to coordinate customer journeys, engagement triggers, and next-best-action recommendations.
Integrate field and non-personal engagement data to build a unified view of HCP engagement and translate performance trends and customer insights into recommendations for targeting, deployment, and resource allocation.
Develop scalable processes, controls, and change management practices to support reliable execution, transparent performance measurement, and compliant field operations.
Partner with Sales, Finance, HR, Legal/Compliance, IT, and Data Strategy & Operations to align priorities, manage dependencies, and translate commercial objectives into field-ready capabilities.
Oversee field operations vendors, budget planning, and capability investments, balancing launch requirements, organizational capacity, and cost.
Initially act as the function’s primary subject matter expert, supported by external partners, with the opportunity to build a team as the organization grows.