Director, Facilities Maintenance

WeWork•New York, NY

1d•Onsite

About The Position

The Director, Facilities Management oversees all facilities initiatives, vendor performance, and operating expenses within their assigned territory. Reporting to the General Manager, you will lead a team of Facilities Managers and Coordinators, driving operational excellence to maximize performance, value, cost efficiency, member experience, and brand standards. Candidates are expected to be on-site at buildings within their remit up to five days per week, traveling as necessary.

Requirements

BA/BS in Business, Hospitality, or a related field; MBA preferred.
12+ years in facilities management, hospitality, retail, or related fields, with a strong focus on operations preferred.
Proven success managing large, distributed organizations and outsourced service providers.
Experience with new business unit launches (e.g., hotels, commercial properties).
Deep understanding of building financials with a demonstrated ability to optimize vendor and team performance.
Strong communication, organizational, and project management skills.
Experience thriving in fast-paced, agile environments with a bias for action and attention to detail.
Assertive, inspirational, and committed to professional development; high degree of integrity, empathy, and self-awareness.

Responsibilities

Lead, mentor, and develop a high-performing team of Facilities Managers and Coordinators.
Balance day-to-day operational demands with long-term strategic objectives, acting as a territory subject matter expert.
Oversee the delivery of facility services and standards—including repair, maintenance, cleaning, and food & beverage.
Ensure full compliance with fire, health, and life safety regulations.
Leverage the CMMS (Computerized Maintenance Management System) to hold vendors accountable to deliver upon desired outcomes.
Drive financial performance by collaborating with regional Finance Leads on budget preparation, forecasting, and expense management.
Identify opportunities to reduce OPEX and improve efficiency while maintaining accountability for vendor relationships and performance outcomes.
Partner with Real Estate, Legal, Design, and Development teams to support new building launches and handover processes.
Collaborate with other internal stakeholders within the Sales or Operations organization, such as Health & Safety.
Act as a program manager for territory-specific projects and regional initiatives, ensuring successful execution and prioritization.
Collaborate with Member Technology and Global Security teams to develop and maintain business continuity plans, ensuring all buildings and members remain online.
Build high-level partnerships across the region to foster best-practice sharing.
Audit key processes on an ongoing basis to identify and implement operational improvements that enhance service quality and consistency.