Director, F&B

Churchill Downs Incorporated•Richmond, VA

3d•$90,000 - $120,000•Onsite

About The Position

The Director of Food & Beverage provides leadership and strategic planning for all facets of Food & Beverage department operations in a fast-paced gaming and entertainment environment. The role is accountable for guest experience, revenue, profitability, operational consistency, product quality, team performance, and compliance, and maintains Company quality and Food & Beverage standards. The Director leads and develops department teams, sets operating standards and plans, and manages assigned outlets such as restaurants, bars, concessions, and buffets. The position oversees financial performance, staffing, costs, inventory, menu and beverage programs, service quality, guest satisfaction, regulatory compliance, and coordination with property leadership, suppliers, and Marketing. Regular onsite presence is required, and business travel may be required to support other Company properties. Compensation: $90,000–$120,000 per year.

Requirements

Demonstrated leadership and management skills, including developing leaders, managing performance, and building effective teams.
Ability to think strategically, translate business objectives into operating plans, and plan over a one-to-three-year horizon as appropriate to the position.
Strong financial and business acumen, including budgeting, forecasting, labor management, cost controls, inventory management, and analysis of operating results.
Excellent customer service and interpersonal skills.
Excellent verbal and written communication skills, with presentation and public-speaking capabilities as appropriate to the position.
Ability to exercise sound judgment and maintain composure in a fast-paced, high-volume hospitality and gaming environment.
Strong knowledge of restaurant and beverage operations, including menu development, costing, labor management, food and beverage trends, service standards, and hospitality operations.
Knowledge of wine, food, spirits, and beverage operations commensurate with property offerings.
Digital literacy and proficiency with systems and computer programs used in Food & Beverage operations.
Ability to obtain and maintain racing and/or gaming licenses required in applicable jurisdictions.
Must successfully pass required background investigations and licensing requirements.
Must be at least 21 years of age.
Must have a valid driver's license.
Progressive Food & Beverage leadership experience in a restaurant, casino, hotel, racing, entertainment, or comparable hospitality environment.
Experience leading multiple Food & Beverage outlets and managing financial performance, labor, service, and operational standards.
Demonstrated success leading large-scale gaming and hospitality operations with responsibility for financial performance, regulatory compliance, team member engagement, and guest satisfaction.
Ability to perform duties that may frequently involve using hands to reach, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing or balancing; bending, stooping, kneeling, crouching, or crawling; and talking or hearing.
Ability to stand for extended periods and lift up to 50 pounds.
Ability to work long or varied hours, including nights, weekends, holidays, and special events, based on business needs.
Regular onsite presence; business travel may be required to support other Company properties.

Nice To Haves

Bachelor's degree in Business Administration, Hospitality Management, or a related field; equivalent combinations of education and relevant experience will be considered.

Responsibilities

Lead hiring, training, development, performance management, and efficient deployment of Food & Beverage team members and leaders.
Plan workloads, staffing levels, schedules, and assignments; set performance expectations and hold team members accountable.
Establish and maintain department standards, operating procedures, service expectations, goals, budgets, staffing plans, and administrative processes.
Direct assigned Food & Beverage outlets, including restaurants, bars, concessions, buffets, and other operations, ensuring leadership coverage and daily operating requirements.
Analyze operating reports and financial results; manage revenue, labor, food and beverage costs, expenses, inventory, and other controllable costs to meet or exceed budget and profitability objectives.
Manage restaurant and beverage operations to maximize profitability while maintaining product quality, service standards, food safety, and guest satisfaction.
Oversee menu and beverage program development, pricing, costing, and POS accuracy; evaluate offerings for quality, guest demand, operational feasibility, and financial performance.
Review operating performance and implement changes to improve service, effectiveness, productivity, and financial results.
Work with suppliers on product specifications, purchasing, inventory, and departmental needs while following procurement and cost-control procedures.
Maintain appropriate inventory controls and ensure products and supplies are properly received, stored, secured, and accounted for.
Maintain cooperative relationships with property leadership and other departments to align Food & Beverage priorities with property goals, events, promotions, and guest needs.
Promote guest satisfaction through visible leadership, timely service resolution, and interaction with guests and team members.
Partner with Marketing and property leadership on promotions, events, offerings, and other initiatives to attract guests and increase Food & Beverage revenue.
Enforce applicable health, safety, food handling, sanitation, alcohol service, gaming, and other regulatory requirements, Company policies, and departmental procedures.
Perform other duties and responsibilities as assigned.