Director, Executive Support and Conferencing Services

Gartner • Stamford, CT

11d • Hybrid

About The Position

The purpose of the Director, Executive Support and Conferencing Services is to curate a seamless, "invisible" digital experience for Gartner’s C-Level leadership and 150 identified VIPs. You will act as the primary technical advisor to the executive suite, bridging the gap between complex enterprise IT and high-touch service delivery. By shifting the culture from reactive troubleshooting to proactive friction reduction, you ensure technology is a silent enabler rather than a distraction, particularly during high-stakes events like Board meetings and global earnings calls. Ultimately, you are the single point of accountability for the executive technology experience, prioritizing zero-downtime standards across office, home, and travel environments.

Requirements

• Demonstrated ability to act as a primary technical advisor to the C-Suite, translating complex technical hurdles into clear, practical solutions with high professional poise.
• Advanced technical knowledge across core technologies including M365 suites, enterprise Network infrastructure, and Security protocols to ensure a hardened and secure VIP environment.
• Expertise in the planning, testing, and flawless execution of high-stakes digital events, including Board meetings, global earnings calls, and Town Halls.
• Proven skill in navigating a matrixed organization to drive alignment across Infrastructure, Digital Workplace, Security, and App teams to meet VIP-specific needs.
• Ability to develop and tune custom "VIP Early Warning Systems" using dashboards and alerts to maintain a zero-downtime standard.
• Capability to partner with Engineering and Ops to drive permanent architectural improvements and harden the VIP experience when systemic issues arise.
• Capacity to stay ahead of the curve by identifying and driving the delivery of new tools and services that enhance executive productivity and immersion.
• Demonstrated success in shifting IT culture from reactive troubleshooting to proactive "friction reduction" by utilizing predictive health monitoring tools like Nexthink to identify and remediate issues behind the scenes.
• Experience developing operational intelligence through custom dashboards and alerting systems to ensure that "Zero-Downtime" remains the standard for the executive ecosystem.

Responsibilities

• Utilize Nexthink and other tools to monitor the digital experience of our VIP environment. Correlate endpoint, application, and network signals to identify any friction before it impacts an executive’s workflow.
• Shift the team’s culture from reactive to proactive. Hunt for systemic friction—a slow-loading app, a stuttering video feed, or a degrading battery—and remediate it behind the scenes.
• Partner with Engineering, Security, and Ops to drive permanent architectural improvements that harden the VIP experience when systemic issues arise.
• Lead a specialized team dedicated to the 24/7 white-glove support of our Executive Leadership and identified VIPs.
• Navigate a matrixed organization, influencing Infrastructure, Digital workplace, Security, and App teams to prioritize and tailor solutions that meet VIP specific needs without compromising enterprise standards.
• Deliver a high touch support model for our ELT and VIPs. You are the single point of accountability for their technology experience across office, home, and travel.
• Act as the primary technical advisor to the C-Suite. Communicate with poise, translating complex technical hurdles into clear, practical solutions.
• Direct the planning and execution of all high-stakes meetings. From Board of Directors sessions to global earnings calls to EL meetings, ensure the technology is flawlessly prepared, tested, and monitored.
• Implement rigorous health checks and "preventative maintenance" schedules for executive home offices, mobile devices, and office setups.
• Identify new tools and services that can enhance executive productivity and immersion, and drive their delivery.
• Develop and tune a "VIP Early Warning System." Create custom dashboards and alerts that trigger immediate action from your team the moment a VIP's device performance deviates from the gold standard.
• Deliver executive-level reporting on the health of the VIP ecosystem, using data to prove that "Zero-Downtime" isn't a goal, but a standard.

Benefits

• Competitive compensation
• Limitless growth and learning opportunities
• A collaborative and positive culture
• A chance to make an impact
• Flexibility of working from home and the energy of collaborating with peers in dynamic offices
• 20+ PTO days plus holidays and floating holidays in your first year
• Extensive medical, dental insurance and vision plan
• 401K with corporate match, immediate vesting
• Health-and-wellness-related allowance programs
• Parental leave
• Tuition reimbursement
• Employee Stock Purchase Plan
• Employee Assistance Program
• Gartner Gives Charity Match

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed