Director - Support Services

Baptist Health Care • Pensacola, FL

8d • Onsite

About The Position

The Director - Support Services is responsible for strategic leadership, operational oversight, and performance management of key non-clinical departments, including Environmental Services (EVS), Food & Nutrition Services, Patient Transportation, Facilities Management, Valet Services, and Switchboard/Communications. The role serves as the primary liaison for a contracted service provider, ensuring delivery excellence, regulatory compliance, financial stewardship, and achievement of defined Key Performance Indicators (KPIs). The Director drives a culture of safety, service excellence, efficiency, and continuous improvement in alignment with organizational goals. Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse [https://info.flclearinghouse.com/].

Requirements

• Strategic leadership
• Operational oversight
• Performance management
• Liaison for contracted service provider
• Ensuring delivery excellence
• Ensuring regulatory compliance
• Ensuring financial stewardship
• Achievement of defined Key Performance Indicators (KPIs)
• Driving a culture of safety, service excellence, efficiency, and continuous improvement

Responsibilities

• Strategic leadership, operational oversight, and performance management of key non-clinical departments (Environmental Services, Food & Nutrition Services, Patient Transportation, Facilities Management, Valet Services, and Switchboard/Communications).
• Serve as the primary liaison for a contracted service provider.
• Ensure delivery excellence, regulatory compliance, financial stewardship, and achievement of defined Key Performance Indicators (KPIs).
• Drive a culture of safety, service excellence, efficiency, and continuous improvement in alignment with organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed