Director - Support Services

Baptist Health Care • Pensacola, FL

7d

About The Position

The Director - Support Services is responsible for strategic leadership, operational oversight, and performance management of key non-clinical departments, including Environmental Services (EVS), Food & Nutrition Services, Patient Transportation, Facilities Management, Valet Services, and Switchboard/Communications. The role serves as the primary liaison for a contracted service provider, ensuring delivery excellence, regulatory compliance, financial stewardship, and achievement of defined Key Performance Indicators (KPIs). The Director drives a culture of safety, service excellence, efficiency, and continuous improvement in alignment with organizational goals.

Requirements

• Bachelor's Degree Business, Health Care Administration, Related field, Security Management Required or Four years of related experience may be considered in lieu of degree Required
• 5 years Progressive experience in healthcare operations or support service. Required
• 5 years Experience managing vendor and contractual relationships. Required
• 3 years Leadership experience in a health care or hospital setting. Required
• Excellent knowledge of healthcare, excellent communication and presentation skills, organized, honest, poise under pressure, optimistic and enthusiastic, strong computer skills.
• Knowledge of human resource management; program development; fiscal management skills; and familiarity with regulatory and accrediting agency standards.
• Demonstrated leadership skills.
• Skill in and ability to facilitate leader, mediate, and negotiation sensitive situations.
• Ability to work in a collaborative, productive and professional manner.
• Ability to analyze and think strategically and develop growth strategies.
• Strong business and financial acumen and demonstrated comfort interpreting data.

Responsibilities

• Establishes and implements policies and procedures for all assigned departmental operations.
• Promotes a culture of safety, accountability, and service excellence.
• Collaborates with clinical and administrative leaders to support patient flow, infection prevention, and overall patient experience.
• Identifies inconsistencies among plans and proposes corrective measures.
• Serves as the primary liaison for key non-clinical departments, including Environmental Services, Food & Nutrition Services, Patient Transportation, Facilities Management, Valet Services, and Switchboard/Communications.
• Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission.
• Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manages team members, which includes orientation, development and evaluation of team members, and monitoring the provision of delivering quality services.
• Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws.
• Evaluates team member’s performance relative to job goals and requirements.
• Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards.
• Maintains responsibility for the fiscal management of department and assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization, and industry information to staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Director