Director, Event Technology I - Greenville, SC

Encore Global•Greenville, SC

1d•Onsite

About The Position

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of assigned venue locations, which typically generate $450,000–$900,000 in revenue. The role ensures the team delivers World-Class service and builds strong relationships with venue personnel and customers. It promotes high performance, accountability, continuous improvement, learning, and quality. The position reports to the Area Director, Venues or RVP, Venues. The DET I oversees financial performance, forecasting, billing, operational execution, sales activity, customer service, technical support, and people development. This includes managing location profit and loss, labor and equipment costs, coordinating event delivery, developing revenue opportunities, and ensuring equipment and services meet client and venue expectations. The role also manages team performance, staffing, training, and development. Work is performed in hotel and convention center environments, potentially across multiple hotel locations. Conditions can range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. The work involves high-end audio-visual equipment and electrical components, as well as exposure to heights using lifts and ladders. Hours may be irregular and include on-call work, days, evenings, weekends, and holidays.

Requirements

At least 3 years of audio-visual experience.
At least 1 year of supervisory experience.
Working knowledge of audio-visual equipment in a live show environment.
Must be able to successfully complete Level 3 Skills training.
Proficiency using computer hardware and software, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver’s license is required for team members who may operate Company vehicles.
Ability to meet the physical demands of the role, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
At least 2 years of customer service or hospitality experience is preferred.
Sales experience is a plus.

Responsibilities

Manage an efficient, profitable operation and achieve location financial goals through revenue maximization and cost control.
Manage labor, equipment sub-rentals, and other operating costs; review location P&L and develop action plans to address deficiencies or grow the business.
Prepare accurate operational and financial reports, sales forecasts, and business review materials on time.
Coordinate invoicing, ensure client review and approval of billing, and confirm venue partners process payments to Encore promptly.
Manage daily floor operations, including scheduling, equipment setup, operation, and strikes; assist with floor operations as needed.
Ensure equipment and services are delivered on time, in good working condition, and according to client requirements, venue requirements, and brand standards.
Anticipate equipment challenges and changes; maintain appropriate inventory levels and equipment safety, security, and quality.
Share labor and equipment efficiently within the local market and attend operational venue meetings.
Work with the Regional Sales Director to develop sales strategies, maximize revenue per event, and pursue upsell and cross-sell opportunities.
Prepare and present customer proposals, quotes, and presentations; participate in site visits, pre-conference planning, venue meetings, and customer meetings.
Collaborate with vendors and company departments to capture and service events; account for event costs and profitability in solution designs.
Maintain accurate customer information in the CRM and stay current on new products, services, and event technologies.
Prepare performance, pipeline, and forecasting reports for senior management as needed.
Cultivate relationships with customers, venue personnel, and internal support teams, and ensure internal and external customer needs are met.
Meet with guests on site to confirm their needs are met and equipment is set up correctly and working properly; monitor small- to medium-size events and check in with customers throughout the day.
Ensure team members follow employee and venue standards for a polished, professional image.
Oversee technical aspects of event work, provide troubleshooting guidance, and act as the on-site technical expert when needed.
Manage employee performance, concerns, staffing, selection, learning, and team development; coach team members and recommend training opportunities.
Train employees on Encore service and equipment standards and verify they are properly trained on company computer systems.