Director - ERP Delivery & Operations (Customer)

Elanco•Indianapolis, IN

6d•Hybrid

About The Position

As Director, ERP Delivery and Operations (Customer), you will direct the global team responsible for designing, delivering, optimizing, and supporting enterprise-grade SAP and non-SAP solutions across Elanco’s Customer domain, including Order-to-Cash and Gross-to-Net. You will partner closely with Product Managers, Platform teams, and functional business leaders to support critical enterprise operations and translate digital innovation into measurable business outcomes. You will provide direct supervisory leadership to an onshore team while guiding an extended operational team in Bangalore, India, fostering high performance, collaboration, and continuous improvement. The role is based at Elanco’s Global Headquarters in Indianapolis, Indiana, in a hybrid work environment, with travel up to 10%.

Requirements

Bachelor’s degree, or high school diploma/GED with equivalent level of experience.
At least 7 years of IT experience delivering and supporting enterprise ERP solutions.
At least 2 to 3 years of direct people-management and supervisory experience leading technical teams.
Hands-on expertise delivering SAP Customer domain solutions, such as Order-to-Cash, Gross-to-Net, or S/4HANA, in regulated IT environments adhering to SOX, ITGC, and GxP standards.
Experience managing and mentoring global teams, overseeing Application Managed Services vendors, and fostering cross-functional alignment across business and IT stakeholders.

Nice To Haves

Experience managing globally distributed delivery models with offshore teams and key partners, such as in Bangalore, India.
Experience with S/4HANA cloud solutions, SAP add-ons, and technical product roadmap integration with agile/product topologies.
Demonstrated experience managing operational budgets, resource allocation, and continuous service improvement, including ITIL frameworks, SLAs, incident management, and problem management.
Strong executive presence, stakeholder-management, and cross-functional facilitation skills with senior business and IT leaders.

Responsibilities

Manage, mentor, and develop a globally distributed team of IT professionals, directly supervising 3 to 6 team members and guiding an extended team in Bangalore, India.
Foster a collaborative team culture based on trust, innovation, and shared decision-making.
Oversee end-to-end ERP Customer delivery in alignment with Product Managers, from intake, prioritization, and capacity planning through release management and operations.
Ensure alignment across platform and product teams.
Improve delivery and operational processes across SAP S/4HANA and non-SAP customer solutions, including Order-to-Cash and Gross-to-Net.
Oversee service-level agreements, incident resolution, change management, and problem management, and serve as the primary escalation point for operational roadblocks.
Manage Application Managed Services partners, third-party service providers, and software vendors; establish delivery cadence, evaluate performance metrics, and ensure high-quality, cost-effective service execution.
Ensure regulatory compliance, data integrity, and adherence to SOX, IT General Controls, and GxP standards across ERP customer applications.
Engage business stakeholders to align technology roadmaps with strategic priorities.