Director - Delivery & Operations

INDEGENE LIMITED•California, CA

About The Position

Indegene is seeking a front-line client leader to drive business growth and manage customer engagement for a key account in the US. The role leads the overall engagement and serves as Indegene’s primary representative to the client, engaging with senior global and country-level business leaders and interfacing with commercial, medical, and clinical teams. The position contributes to sales strategy by identifying opportunities across geographies, business units, and offerings, managing sales cycles, and tailoring Indegene’s services and solutions for client executives. The Engagement Lead is responsible for growing existing business and maintaining client satisfaction. The role connects clients with Indegene project teams, promotes clear and consistent communication, supports project managers in monitoring deliverables and on-schedule billing, and manages client expectations regarding scope, quality, and timelines. It also oversees account governance and delivery across projects, including special statements of work beyond the Content Factory.

Requirements

15+ years of demonstrated account or delivery management capability at established agency or consulting firms.
Strong ability to build and manage customer relationships and navigate complex buying and decision-making environments.
Proven ability to sell individually and in collaboration with a larger sales organization.
Strong consultative selling skills, including problem solving, data analysis, process design, and relationship management.
Proven record of growing businesses with clients.
Ability to negotiate with clients and build successful partnerships.
Ability to oversee multiple projects and multiple requirements.
Excellent verbal and written communication skills.
Bachelor's degree.

Responsibilities

Build relationships with different stakeholders.
Represent offshore operations as a point of contact for customer stakeholders on projects and initiatives.
Achieve revenue targets by expanding the client footprint and securing add-on business.
Identify opportunities within the client organization that could benefit from Indegene’s solutions.
Monitor project scope and generate additional revenue when scope is revised.
Exceed client expectations for quality, timelines, and cost.
Proactively recommend business solutions that can benefit clients and facilitate information flow between the company and the client.
Monitor account-level KPIs and metrics.
Lead quarterly governance meetings.
Work with the India team on delivery and provide timely updates to the client.
Manage Account Managers working with Markets, review incoming demand, and provide leadership cover.
Govern projects beyond Content Factory on special SOWs and ensure timely delivery.
Assist in developing sales strategy by providing insight into opportunities across geographies, business units, and offerings.
Manage sales cycles for the full suite of offerings and curate services and solutions for client executives.
Bridge the client and Indegene project teams, maintain clear and constant communication, and assist project managers in monitoring deliverables and on-schedule billing.