Director, Customer Operations

Coca-Cola•Plano, TX

2d•$141,000 - $165,200

About The Position

The Director, Customer Operations serves as the senior operational leader and strategic thought partner for an assigned customer portfolio. The role builds trusted, long-term relationships with customers, account teams, the Coca-Cola System, and external partners to develop and execute integrated equipment, service, and supply chain strategies. The Director translates customer, operational, and financial insights into compelling business narratives and actionable recommendations, balancing customer priorities with scalable enterprise value. The role is accountable for delivering beverage quality, growth, service, productivity, and financial outcomes through cross-functional leadership, System alignment, and disciplined execution. It owns portfolio business performance, including service execution, capital deployment, profitability improvement, beverage quality, customer satisfaction, and operational productivity metrics. The position is based in Plano, Texas, with 0%–25% travel and no relocation provided. The company does not offer employment-based visa sponsorship; applicants must be authorized to work full-time in the United States without requiring Coca-Cola sponsorship. The listed U.S. pay range is $141,000–$165,200, with an annual incentive reference value of 30%.

Requirements

Bachelor’s degree or equivalent relevant experience.
Significant progressive experience in customer operations, account leadership, service, supply chain, or a related customer-facing function.
Demonstrated success building trusted, long-term relationships with senior customer and internal stakeholders.
Experience leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes.
Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization.
Advanced ability to interpret data, identify insights, and translate findings into clear recommendations and actions.
Demonstrated ability to influence decisions and drive alignment in a highly matrixed, System-oriented environment.
Experience balancing immediate customer needs with long-term strategic and enterprise priorities.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require Coca-Cola Company sponsorship to continue working legally in the United States.

Nice To Haves

Advanced degree.
Experience with equipment, service, supply chain, and digital capabilities to develop scalable customer solutions.

Responsibilities

Serve as the senior operational leader and trusted advisor for an assigned customer portfolio, building long-term relationships with customer executives, account teams, bottling partners, service providers, and cross-functional stakeholders.
Develop and execute customer operations strategies to improve beverage quality, service, category growth, profitability, and customer value creation.
Anticipate emerging customer needs and translate them into scalable short- and long-term solutions.
Lead cross-functional planning and execution of operational initiatives, including annual business planning, capital and service expense management, project governance, resource allocation, forecasting, and performance measurement.
Use operational expertise, financial acumen, and data-driven insights to identify growth opportunities and solve complex business challenges while balancing customer priorities with enterprise objectives, System capabilities, and long-term business value.
Influence decision-making through executive communication and storytelling, translating operational, financial, and customer insights into recommendations that drive alignment, action, and long-term partnership value.
Own assigned customer portfolio performance, including service execution, capital deployment, profitability improvement, beverage quality, customer satisfaction, and operational productivity metrics.
Align internal teams, bottling partners, and external providers to deliver integrated solutions and customer and company objectives.