Director, Customer Operations

The Coca-Cola Company•Plano, TX

4d•$141,000 - $165,200

About The Position

The Director, Customer Operations is the senior operational leader and strategic thought partner for an assigned customer portfolio. The role develops trusted, long-term relationships with customer executives, account teams, Coca-Cola System partners, service providers, and cross-functional stakeholders to advance shared business objectives. This leader develops and executes integrated customer operations strategies covering equipment, service, and supply chain. The role translates customer, operational, financial, and data insights into clear business narratives and recommendations, balancing customer priorities with scalable enterprise value. The Director is accountable for beverage quality, growth, service, productivity, profitability, customer satisfaction, and financial outcomes through cross-functional leadership, System alignment, and disciplined execution. The position leads planning and execution for operational initiatives, including annual business planning, capital and service expense management, project governance, resource allocation, forecasting, and performance measurement. It also identifies growth opportunities and addresses complex business challenges while balancing immediate customer needs, System capabilities, and long-term enterprise priorities. The Coca-Cola Company will not sponsor employment status for this position. Applicants must be currently authorized to work in the United States full-time and must not require company sponsorship to continue working legally in the United States. The role is based in Plano, United States, with 0%–25% travel required and no relocation provided.

Requirements

Bachelor’s degree or equivalent relevant experience.
Significant progressive experience in customer operations, account leadership, service, supply chain, or a related customer-facing function.
Demonstrated success building trusted, long-term relationships with senior customer and internal stakeholders.
Experience leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes.
Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization.
Advanced ability to interpret data, identify insights, and translate findings into clear recommendations and actions.
Demonstrated ability to influence decisions and drive alignment in a highly matrixed, System-oriented environment.
Experience balancing immediate customer needs with long-term strategic and enterprise priorities.
Must be currently authorized to work full-time in the United States and not require Coca-Cola Company sponsorship to continue working legally in the United States.

Nice To Haves

Advanced degree.
Operational and technical expertise applying equipment, service, supply chain, and digital capabilities to develop scalable solutions.

Responsibilities

Serve as senior operational leader and trusted advisor for an assigned customer portfolio, building relationships with customer executives, account teams, bottling partners, service providers, and cross-functional stakeholders.
Develop and execute customer operations strategies to improve beverage quality, service, category growth, profitability, and customer value creation.
Anticipate emerging customer needs and translate them into scalable short- and long-term solutions.
Lead cross-functional operational planning and execution, including annual business planning, capital and service expense management, project governance, resource allocation, forecasting, and performance measurement.
Use operational expertise, financial acumen, and data-driven insights to identify growth opportunities and solve complex business challenges.
Balance customer priorities with enterprise objectives, System capabilities, and long-term business value.
Translate operational, financial, and customer insights into compelling business narratives and clear recommendations to influence decisions and drive alignment.
Own assigned portfolio performance, including service execution, capital deployment, profitability improvement, beverage quality, customer satisfaction, and operational productivity metrics.