Director, Enterprise Quality & Assurance

PG&E•Oakland, CA

2d•Hybrid

About The Position

The Director of Enterprise Quality & Assurance will establish and lead the Enterprise Quality Management function within the Enterprise Risk & Compliance organization. The role develops an enterprise-wide framework to strengthen quality, promote consistent execution, and drive continuous improvement in PG&E’s Layers of Defense framework. It applies risk-informed assurance activities to increase confidence that operational processes and controls are effective and deliver intended safety, quality, compliance, and business outcomes. The Director plans, organizes, and directs assurance and quality management activities, leads staff, and partners with functional areas. The initial focus for assurance activities is the Power Generation line of business. The Director defines governance, standards, and performance measures; partners with asset, process, and risk owners to assess mitigation effectiveness; and supports executive-level communications. The role leads assurance work on operational processes and risks, including risk-related commitments, mitigation plans, and risk models used to inform work planning and operational decisions. It also partners with Internal Audit, Compliance, and functional areas to strengthen the Layers of Defense, leads cross-functional quality and process improvements, and follows up to assess corrective-action effectiveness. The position reports to the Senior Director, Enterprise Assurance and leads a team of four quality assurance professionals, including full-time employees and contractors. The Director will build the team as needed. The role is based in Oakland and is hybrid.

Requirements

Bachelor’s degree in Business, Finance, or a job-related discipline, or equivalent experience.
At least 10 years of successful professional experience with utility operations management.
Proven track record of successful leadership experience, including leading and developing strong teams.
Excellent communication skills and the attitude necessary to establish and maintain positive working relationships with management and personnel.
Strong analytical and risk assessment skills.

Nice To Haves

Master’s degree in Business, Finance, or a job-related discipline, or equivalent experience.
Proven experience with Quality Management Systems.
Operational experience with Electric Operations, Gas Operations, Power Generation, or Diablo Canyon.

Responsibilities

Establish and lead the Enterprise Quality Management function under the Enterprise Risk & Compliance organization.
Define enterprise-wide governance, standards, and performance measures in partnership with functional leaders.
Lead risk-informed assurance activities to evaluate operational process performance and risk management, initially focusing on Power Generation.
Partner with asset, process, and risk owners to assess mitigation effectiveness and support executive-level communications.
Apply a standardized, end-to-end work system framework to assess operational processes and controls designed to manage risk and deliver safety, quality, compliance, and business outcomes.
Lead assurance activities for operational processes and risks, including risk-related commitments, mitigation plans, and the use of risk models to inform work planning and operational decisions.
Partner with Internal Audit, Compliance, and functional-area partners to strengthen PG&E’s Layers of Defense activities.
Lead cross-functional quality and process improvement teams, partner with operational owners to implement corrective actions, and conduct follow-up assurance to assess effectiveness.
Provide expert insight on operational risk, process performance, and quality management, translating assurance results into actionable recommendations.
Produce reports and presentations communicating assurance findings, operational risk positions, quality trends, and improvement priorities.
Use appropriate Lean tools and existing governance processes to support improvements to PG&E’s Layers of Defense framework.
Plan, organize, and direct assurance and quality management activities; lead staff and build the team as needed.