Director, Enterprise Quality & Assurance

Pacific Gas And Electric Company•Oakland, CA

2d•$193,000 - $277,000•Hybrid

About The Position

The Director of Enterprise Quality & Assurance will establish and lead the Enterprise Quality Management function under the Enterprise Risk & Compliance organization. The role provides an enterprise-wide framework to strengthen quality, promote consistent execution, and drive continuous improvement to PG&E’s Layers of Defense framework. The Director is accountable for applying risk-informed assurance activities to increase confidence that operational processes and controls are effective and deliver intended safety, quality, compliance, and business outcomes. The position plans, organizes, and directs assurance and quality management activities, leads staff, and partners with functional area coworkers to support PG&E’s collective success. The position reports to the Senior Director, Enterprise Assurance and will lead a team of four quality assurance professionals, including full-time employees and contractors. The Director will build the team as needed. Initial assurance focus will include the Power Generation line of business. PG&E expects its leaders to act with high ethics and integrity and demonstrate strategic thinking, community and industry leadership, safety leadership, the ability to influence and inspire, team optimization, fiscal responsibility, ethical and compliant leadership, and strong customer service. The estimated reasonable compensation range is $193,000 to $277,000. The role is also eligible for an annual Short Term Incentive Plan (STIP) award and a Long Term Incentive Plan (LTIP) grant.

Requirements

Bachelor’s degree in Business, Finance, or a job-related discipline, or equivalent experience.
At least 10 years of successful professional experience with utility operations management.
Proven successful leadership experience leading and developing strong teams.

Nice To Haves

Master’s degree in Business, Finance, or a job-related discipline, or equivalent experience.
Proven experience with Quality Management Systems.
Operational experience with Electric Operations, Gas Operations, Power Generation, or Diablo Canyon.
Excellent communication skills and an attitude conducive to establishing and maintaining positive working relationships with management and personnel.
Strong analytical and risk assessment skills.

Responsibilities

Define enterprise-wide governance, standards, and performance measures to promote consistent execution, strengthen quality, and drive continuous improvement in partnership with functional leaders.
Lead risk-informed assurance activities to increase confidence in operational process performance and risk management, initially focusing on the Power Generation line of business.
Partner with asset, process, and risk owners to assess mitigation effectiveness and support executive-level communications.
Apply a standardized, end-to-end work system framework to assess the performance of operational processes and controls designed and operating to manage risk and deliver intended outcomes.
Lead assurance activities for PG&E operational processes and risks, including risk-related commitments, mitigation plans, and the use of risk models to inform work planning and operational decisions.
Partner with Internal Audit, Compliance, and functional area partners to strengthen PG&E’s Layers of Defense activities.
Lead cross-functional teams to advance quality and process improvements, partner with operational owners to implement corrective actions, and conduct follow-up assurance to assess effectiveness.
Provide expert insight on operational risk, process performance, and quality management, translating assurance results into actionable recommendations for leaders and process owners.
Produce reports and presentations communicating assurance findings, operational risk positions, quality trends, and improvement priorities; use appropriate Lean tools and existing governance processes to help enhance PG&E’s Layers of Defense framework.
Lead and develop a team of quality assurance professionals, building the team as needed.