Director, Enterprise IT & Applications
About The Position
Hawkeye is seeking a hands-on, growth-oriented Director of Enterprise IT & Applications to lead the company’s corporate technology environment, enterprise applications, IT operations, and end-user services. The Director ensures technology services are secure, reliable, scalable, and aligned with business needs, while building a foundation that can support a future VP-level leadership role as the company grows. The role is responsible for the performance of Microsoft 365, Zoom, enterprise AI capabilities, and other business systems. It modernizes IT service delivery and matures governance, automation, and operational processes. This is a hands-on technical leadership role combining strategy with active involvement in engineering, troubleshooting, and project execution. As a publicly traded company, Hawkeye requires strong IT governance. The Director serves as operational owner of assigned SOX IT controls and partners with the CISO and Director of SOX Compliance to ensure clear accountability and separation of duties. The Director also supports the CIO in defining IT strategy, the operating model, and a multi-year roadmap; manages budgets, licensing, vendors, and technology expenditures; and provides executive reporting on service performance, system health, initiatives, and control execution.
Requirements
- At least 8 years of progressive IT experience, including 3–5 years leading IT teams.
- Strong technical proficiency with Microsoft 365, identity management, endpoint administration, and collaboration platforms.
- Experience operating or implementing ITSM platforms such as Jira Service Management or ServiceNow.
- Hands-on leadership style with demonstrated capability in troubleshooting and systems administration.
- Experience executing IT general controls, supporting audits, and remediating deficiencies.
- Working knowledge of SOX requirements and the role of IT in financial reporting.
- Experience implementing technical security controls and coordinating with Information Security.
- Strong organizational, project management, and vendor management skills.
Nice To Haves
- Experience in a public company subject to SOX compliance.
- ServiceNow deployment or ITSM transformation experience.
- Experience deploying and governing enterprise AI capabilities.
- Familiarity with Microsoft Entra ID, Intune, Defender, NIST, and CMMC environments.
- ITIL Foundation or advanced ITSM certification.
- CISSP or similar security credential.
Responsibilities
- Own strategy, operations, and lifecycle management for enterprise applications, including Microsoft 365, Zoom, AI platforms, and other corporate systems.
- Oversee administration, integration, configuration, and availability of enterprise platforms.
- Evaluate, deploy, and operationalize enterprise AI capabilities in alignment with data protection and compliance requirements.
- Standardize application governance, licensing, vendor management, and lifecycle planning.
- Identify opportunities to reduce platform sprawl, improve productivity, and streamline processes.
- Remain directly engaged in major deployments, integrations, and escalated technical challenges.
- Lead the IT service desk, endpoint support, identity administration, and technology asset management.
- Modernize ITSM processes, including potential migration from Jira Service Management to ServiceNow.
- Implement standardized incident, problem, change, request, asset, and configuration management.
- Define and track SLAs, KPIs, customer satisfaction, and operational reporting.
- Expand automation, self-service capabilities, and proactive service monitoring.
- Act as the senior escalation point for complex operational issues and outages.
- Ensure onboarding, offboarding, and access provisioning processes are timely, secure, and consistent.
- Lead, mentor, and develop a small team of engineers and service professionals while maintaining a strong personal technical foundation.
- Allocate responsibilities, set performance expectations, and drive accountability.
- Guide solution design, participate in troubleshooting, and lead technical projects directly when required.
- Manage third-party vendors, consultants, and service providers.
- Foster a culture of responsiveness, ownership, and continuous improvement.
- Serve as operational owner of assigned SOX ITGCs by executing controls, maintaining evidence, and supporting audits.
- Implement and document controls related to access management, privileged access, change management, and IT operations.
- Collaborate with the Director of SOX Compliance on testing coordination, remediation, and reporting.
- Maintain repeatable, auditable processes for control execution and evidence retention.
- Remediate control deficiencies and track corrective actions to closure.
- Partner with the CISO to implement security configurations, access controls, endpoint protections, and operational safeguards across enterprise IT systems.
- Coordinate vulnerability remediation, patching, identity management, and security incident response activities within Enterprise IT.
- Ensure new technology deployments incorporate security requirements and undergo proper review.
- Support assessment and audit activities by providing system information and evidence of operational controls.
- Support the CIO in defining IT strategy, the operating model, and a multi-year roadmap.
- Manage operating budgets, licensing, vendor negotiations, and technology expenditures.
- Provide executive reporting on service performance, system health, technology initiatives, and control execution.
- Lead technology initiatives that support business growth, acquisitions, and organizational integration.
Benefits
- Competitive base salary plus annual performance bonus and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
