Director, Enterprise Internal Communication

Nemours Children's Health • Wilmington, DE

7d

About The Position

The Director, Internal Communications, serves as a trusted strategic advisor to executive and senior leadership across the organization. This role owns all internal communications across Nemours Children’s Health, ensuring they advance strategic priorities, strengthen culture, and drive enterprise alignment. This director drives the translation of Nemours Children’s brand narrative, mission, and overarching strategic priorities into a single, coherent organizational voice. This includes leading integrated campaigns that communicate enterprise priorities across internal and external audiences in close partnership with other communications teams through core messaging, leadership communications, internal communications platforms, and coordinated, multi-channel storytelling. Working in close partnership with Brand, External Communications, Social Media, and other Marketing and Communications functions, this leader ensures that internal communications are aligned with and reinforce the broader enterprise narrative while contributing to enterprise-wide communications plans. This director collaborates across the enterprise to build the systems, frameworks, and business partnerships that elevate internal communications from a service provider to a strategic, integrated capability that advances organizational outcomes.

Requirements

• Bachelor's degree in Communications or a related field required.
• 12 to 15 years of progressive communications experience, with a significant portion in enterprise, corporate, executive, business, or internal communications in a complex organization.
• Demonstrated experience advising C-suite and senior leaders on communications strategy and content.
• Track record of building and managing high-performing teams and enterprise-wide communications programs tied to measurable business and organizational outcomes.

Nice To Haves

• Master's degree in Strategic Communications, Business, or related discipline preferred.
• Healthcare, nonprofit, or mission-driven sector experience in a corporate setting strongly preferred.

Responsibilities

• Develop, own, and continuously evolve Nemours Children’s enterprise internal communications strategy. Lead integrated communications planning aligned to institutional direction, ensuring alignment across internal and external channels. Proactively identify communications opportunities and risks tied to enterprise strategy and serve as a senior strategic internal communications advisor to executive leaders and enterprise business functions.
• Partner with Marketing and Communications leadership to translate the enterprise messaging architecture, brand strategy, and organizational values into clear, consistent communications for associates that reinforce who Nemours is, what it stands for, and where it is going. Partner closely with Brand Strategy, External Communications, and Social Media, to ensure that the internal expressions of the Nemours brand are coherent, complementary, and mutually reinforcing across channels. Serve as the guardian of the internal narrative, ensuring consistency across audiences, channels and leadership communications.
• Oversee the strategy, governance, and performance of all associate-facing communications channels and platforms across the enterprise. Ensure content is strategic, audience-centered, and aligned to enterprise priorities. Lead audience segmentation and channel optimization strategies that deliver the right messages to the right people with clarity and impact. Maintain editorial oversight of the intranet, all-staff communications, leader messaging programs, digital platforms, and emerging channels. Establish communications rhythms and channel strategies that strengthen culture, reinforce priorities, and enable organizational alignment.
• Serve as a communications partner to executive leaders for internal and enterprise-facing communications. Bring strong writing and editing skills to the table to deliver high-impact content and ensure executive voice is consistent, authentic, mission-aligned, and resonant with diverse associate audiences across the enterprise. Partner with the communications leadership to ensure a coherent and intentional executive narrative across all platforms.
• Provide senior-level strategic communications counsel and planning in partnership with business leaders and other senior stakeholders to support enterprise priorities from early planning through execution. Serve as a trusted advisor who brings both deep communications expertise and strong business acumen to help leaders clarify objectives, anticipate risks, align messaging with organizational priorities, and strengthen decision-making. Evolve the operating model, norms, and accountabilities for the business partner function so internal communications operates as a proactive strategic asset across the enterprise.
• Establish and maintain the operational foundation of internal communications through repeatable processes, integrated planning frameworks, and technology platforms that increase efficiency, coordination, and measurable impact. Partner across Marketing and Communications to develop shared planning tools, editorial calendars, and documented workflows that enable integrated communications across channels and teams. Build frameworks that help leaders at every level communicate strategy, change, and culture more effectively.
• Lead, develop, motivate, and manage a high-performing communications team. Teach, coach, and mentor direct reports and foster a culture of strategic thinking, operational discipline, and continuous improvement. Support recruitment, onboarding, performance development, and succession planning for the team with intention and consistency.
• Coordinate and manage the internal communications. budget, including annual planning, quarterly forecasting, and agency and vendor resource management. Ensure investment decisions are grounded in strategic priorities and that the team consistently delivers measurable value against institutional communications goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director