Director, Enterprise Crisis Management

Valley Bank • Morristown, NJ

9d

About The Position

The Director, Enterprise Crisis Management leads the enterprise crisis-management process during significant events and develops and maintains the framework, governance, and procedures used to prepare for and respond to crises. The role assesses event severity and activation needs, convenes the appropriate response structure, establishes roles and cadence, tracks impacts, dependencies, decisions, and actions, and continually reassesses events.

The Director creates a decision-ready operating picture for executive management by distinguishing confirmed facts from assumptions, synthesizing business and customer impacts with technical and control information, identifying risks and required decisions, and delivering concise briefings and updates. The role also designs and facilitates enterprise exercises, leads after-action reviews, and ensures that lessons result in assigned, measurable improvements.

The position partners with business lines and Technology, Cyber, Operations, Risk, Compliance, Legal, Communications, and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations, and known resilience gaps.

Requirements

• Demonstrated judgment in triaging ambiguous events, determining enterprise significance, and escalating before impacts are fully known.
• Ability to synthesize incomplete and sometimes conflicting information into concise, decision-ready executive communications and maintain credibility with senior leaders.
• Strong understanding of banking operations, customer impact, payments, technology and cyber disruption, third-party dependencies, regulatory considerations, and reputational risk.
• Working knowledge of business continuity, disaster recovery, operational resilience, and relevant banking guidance, including FFIEC expectations, with a clear understanding of functional ownership boundaries.
• Ability to influence and coordinate leaders across functions without direct authority, build practical governance, and turn plans into usable exercises and response procedures.
• High school diploma or GED equivalent.
• At least 10 years of substantial progressive experience in incident and crisis management, or comparable depth.
• Personal experience leading significant, real-world cross-functional incidents in a financial institution or similarly regulated organization.

Nice To Haves

• Bachelor's degree in a related field.
• Experience designing an enterprise crisis-management program.
• Experience briefing executive leadership during material events.

Responsibilities

• Lead the enterprise crisis-management process during significant events, including assessing severity and activation, convening the appropriate response structure, establishing roles and cadence, tracking impacts, dependencies, decisions, and actions, and continually reassessing the event.
• Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols, and connections to functional incident-response processes.
• Build a decision-ready operating picture for executive management by distinguishing confirmed facts from assumptions, synthesizing business and customer impacts with technical and control information, identifying risks and required decisions, and delivering concise briefings and updates.
• Design and facilitate realistic enterprise exercises; lead after-action reviews; and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
• Partner across business lines, Technology, Cyber, Operations, Risk, Compliance, Legal, Communications, and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations, and known resilience gaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED