Director, Enterprise Risk Management

Merck Sharp & Dohme FCU•Chalfont, PA

17h

About The Position

The Director of Enterprise Risk Management (ERM) manages the Credit Union's ERM program and supports consistent identification, assessment, monitoring, mitigation, and reporting of enterprise-wide risks. The role coordinates risk assessments, maintains risk dashboards, supports compliance and fraud risk oversight, and helps ensure policies, procedures, internal controls, and risk practices align with regulatory expectations and the Credit Union's risk appetite. Working with senior leaders and partners across departments, the Director promotes practical risk awareness and timely escalation of emerging issues. The role provides clear analysis, recommendations, and reporting to senior management, while organizing, documenting, and continuously improving day-to-day risk management activities. The Director also supervises, coaches, and develops assigned risk and compliance staff, if applicable, and leads cross-functional risk projects. The position requires sedentary work primarily in an office environment, including regular computer use, repetitive hand and finger movements, and frequent meetings, presentations, and collaborative work. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Strong working knowledge of enterprise risk management, compliance, internal controls, operational risk, fraud risk, and vendor risk within a regulated financial institution.
Ability to manage ERM program activities, risk assessments, risk maps, control documentation, committee materials, and action-item tracking accurately and consistently.
Sound analytical judgment and ability to translate risk information into clear summaries, practical recommendations, and timely escalation points.
Experience coordinating audit, examination, compliance, or risk remediation activities and tracking management action plans through completion.
Strong written and verbal communication skills, including preparing clear reports and presenting information to management.
Ability to influence without direct authority and work effectively with executives, managers, and frontline teams.
Demonstrated organizational skills, attention to detail, follow-through, and ability to manage multiple priorities.
Bachelor's degree in Finance, Business Administration, Risk Management, or a related field required.
Seven or more years of progressive experience in risk management, compliance, internal audit, or a related field.
Five or more years in a leadership role.

Nice To Haves

People leadership, project leadership, or program management experience preferred.
Credit union or financial institution experience strongly preferred.
Advanced degree and/or professional certification such as CRCM, CERP, or ARM preferred.
Leadership experience within a credit union, bank, or other regulated financial institution preferred.

Responsibilities

Manage the ERM calendar, risk assessment process, key risk indicators, and related documentation to support consistent enterprise-wide risk monitoring.
Prepare concise, actionable reports for senior management on risk trends, open issues, mitigation progress, and matters requiring escalation.
Coordinate with Compliance, Internal Audit, Information Security, Operations, Lending, Finance, and other departments to monitor regulatory issues, control gaps, audit findings, and corrective action plans.
Coordinate with operational teams to monitor fraud trends, review mitigation processes, support member protection practices, and recommend process improvements.
Support vendor management and third-party risk oversight by reviewing risk information, coordinating due diligence, tracking follow-up matters, and escalating material concerns.
Assist in developing, reviewing, and maintaining risk management policies, procedures, standards, and control documentation.
Provide guidance, tools, and training to help departments understand risk responsibilities and embed risk-aware practices in daily operations.
Supervise, coach, and develop assigned risk and compliance staff, if applicable, and lead cross-functional risk projects with clear timelines, accountability, and documentation.
Monitor internal and external operational, compliance, fraud, business continuity, cybersecurity, vendor, and strategic risk indicators.
Coordinate timely responses to significant incidents or control events and document root cause, remediation, lessons learned, and reporting needs.
Maintain awareness of industry, credit union, regulatory, and technology developments, including emerging risks related to cybersecurity, AI, fraud, and payments.
Collaborate with department leaders during planning, budgeting, product changes, vendor reviews, and operational changes to identify and document risk considerations.
Perform other risk management duties and special projects as assigned.
Meet the organization's service standards for member interactions.