Senior Director, Enterprise Risk Management

Capital One • McLean, VA

2d • $260,400 - $297,200 • Hybrid

About The Position

Capital One’s Enterprise Risk Management (ERM) organization is seeking a Senior Director to help transform Risk Management. ERM is part of the firm’s second line of defense and establishes the bank’s approach to risk management while promoting strong risk practices across the organization. This role will help reimagine methodology design, process execution, risk metrics strategy, and technology enablement in a world of agentic AI, supporting high-profile initiatives that help maintain Capital One’s stability and success and protect customers while enabling superior products.

The Senior Director will bring risk management and analytical expertise, communicate and influence across organizational levels, and turn quantitative and qualitative information—including ambiguous or incomplete information—into organized, transparent recommendations. The role requires strategic leadership and the ability to operate in a complex, highly regulated environment. It is designated hybrid, subject to Capital One’s required on-site presence policy.

The position is based in Enterprise Risk Management and will lead risk transformation work, build relationships with business leaders, and manage, mentor, and support less experienced associates. The role also contributes to internal leadership initiatives such as recruiting, staffing, diversity and inclusion, and social activities.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of risk management experience.
• At least 5 years of experience in financial services.
• At least 5 years of people management experience.
• Strategic leadership skills and a proven ability to operate in a complex, highly regulated environment.
• Strong problem-solving and analytical skills, attention to detail, process and project management capability, and results-driven approach.
• Ability to work with quantitative and qualitative information and convert ambiguity into grounded, organized, and transparent recommendations.
• Ability to lead through change and drive a culture of strong risk management.
• Collaborative, energetic, results-oriented, and entrepreneurial approach.
• Forward-looking orientation toward risk management and innovation.
• Ability to use technology, analytics, and automation to support accurate execution from a second-line perspective.
• Sound judgment to make rapid, complex decisions and resolve critical issues quickly.
• Ability to influence and build consensus among peers and senior leaders.
• Highly developed interpersonal, presentation, written, and oral communication skills; communicates effectively at all organizational levels and with external parties.
• Knowledge of the financial industry’s regulatory landscape and ability to interact regularly with Federal banking regulators.
• Must not require new employment authorization sponsorship or other immigration-related support from Capital One.

Nice To Haves

• At least 5 years of experience working with regulatory requirements governing risk management in financial services.
• At least 6 years of experience leading risk programs, projects, or initiatives across an organization.
• At least 10 years of experience in financial services or banking.
• At least 8 years of people management experience.

Responsibilities

• Lead the strategic approach to transforming Risk Management.
• Identify opportunities to improve Risk Management processes and execute well-managed changes to strategies, methodologies, governance, and reporting.
• Synthesize and elevate information for executive audiences.
• Use data, metrics, and analysis to monitor process improvement strategies as they progress through the organization.
• Manage ambiguity and drive clarity among the team, partners, and key stakeholders.
• Develop storylines that clearly communicate findings, insights, and recommendations.
• Liaise and communicate directly with senior leadership to move the organization to action.
• Develop and maintain relationships with business leaders to improve decision-making around go-to-market strategy.
• Manage, mentor, and support the development of less experienced associates.
• Help lead internal initiatives, including recruiting, staffing, diversity and inclusion, and social activities.
• Lead a team through change and support a culture of strong risk management.
• Influence and build consensus among peers and senior leaders using sound judgment and logic.
• Communicate with organizational leaders and external parties, including regulators and consultants.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior