Senior Director, Enterprise Risk Management

Capital One • McLean, NY

9h • Hybrid

About The Position

Capital One’s Enterprise Risk Management (ERM) organization is part of the firm’s second line of defense. It establishes the bank’s approach to risk management and provides oversight and guidance for risk assessment programs and risk mitigation methodology across the organization. The Senior Director will support the transformation of Risk Management, including methodology design, process execution, risk metrics strategy, and technology enablement in a world of agentic AI. The role applies risk management and analytical skills to high-profile projects that support Capital One’s stability and success, while helping maintain a sustainable and holistic risk profile and protect customers.

The role requires a leader who can communicate and influence across the company and at multiple organizational levels. The Senior Director will work with quantitative and qualitative information, manage ambiguity, and develop grounded, organized recommendations. This position is designated hybrid and requires adherence to Capital One’s hybrid policy for on-site presence at the designated office location.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of risk management experience.
• At least 5 years of experience in financial services.
• At least 5 years of people management experience.
• Ability to lead a team through change and foster a culture of strong risk management.
• Strong collaboration, energy, results orientation, and entrepreneurial approach.
• Ability to apply judgment and experience to rapid, complex decisions and resolve critical issues.
• Ability to influence and build consensus among peers and senior leaders using sound logic.
• Highly developed interpersonal, presentation, written, and oral communication skills, with the ability to communicate across organizational levels and with external parties such as regulators and consultants.
• Knowledge of the financial industry regulatory landscape and ability to interact with Federal banking regulators.
• This position does not provide new employment-authorization sponsorship or other immigration-related support.

Nice To Haves

• At least 5 years of experience working with regulatory requirements governing risk management in financial services.
• At least 6 years of experience leading risk programs, projects, or initiatives across an organization.
• At least 10 years of experience in financial services or banking.
• At least 8 years of experience in people management.

Responsibilities

• Lead the strategic transformation of Risk Management.
• Identify opportunities to improve Risk Management processes and execute changes to strategies, methodologies, governance, and reporting.
• Synthesize and elevate information for executive audiences.
• Use data, metrics, and analysis to monitor process improvement strategies as they progress through the organization.
• Manage ambiguity and drive clarity among the team, partners, and stakeholders.
• Develop clear storylines that communicate findings, insights, and recommendations.
• Liaise and communicate directly with senior leadership to drive organizational action.
• Develop and maintain relationships with business leaders to improve decision-making around go-to-market strategy.
• Manage, mentor, and support the development of less experienced associates.
• Help lead internal initiatives, including recruiting, staffing, diversity and inclusion, and social activities.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior