Director, Endocrinology & Diabetes Education (Greater Charlotte Area)

Advocate Health and Hospitals Corporation•Charlotte, NC

13d

About The Position

The Director, Endocrinology & Diabetes Education directs clinical and administrative operations across assigned care locations, ensuring consistent execution of service-line, divisional, and enterprise priorities. In partnership with service-line leadership, the director establishes operational plans and expectations, monitors performance, manages adherence to approved operating and labor budgets, identifies risks and variances, and directs corrective actions. The role promotes integration across care settings and specialties to improve access, capacity, growth, and operational consistency, and monitors throughput, quality, experience, and financial measures. The director leads managers and supervisors through coaching, development, and performance management, setting clear expectations and accountability for operational performance, quality, teammate engagement, and patient experience. The role supports recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders, and ensures compliance with organizational policies, regulatory requirements, and performance standards. Working with clinician leadership and service-line leaders, the director aligns operations with clinical priorities, removes barriers, coordinates stakeholders, and implements workflow, scheduling, and resource decisions. The director supports clinician recruitment, onboarding, retention, and engagement through operational leadership while clinician leadership retains responsibility for clinician practice and professional standards. The role also optimizes coverage models, scheduling, and resource allocation across sites. The director leads continuous improvement in quality, safety, access, efficiency, and patient experience, using root cause analysis, data, benchmarking, and performance reviews to identify risks and address gaps. The position directs workforce planning, staffing models, recruitment support, talent development, succession planning, feedback, recognition, and performance improvement. It also develops or recommends operating and capital budgets, controls expenditures within approved objectives, and ensures adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws. The position is full-time, with a Monday–Friday schedule from 8 a.m. to 5 p.m. and 40 hours per week. Frequent local travel to care settings is required. Clinician meetings may occur before or after normal business hours, and the director must be available for development needs and unplanned team needs. The work includes exposure to a normal office environment.

Requirements

Bachelor’s degree in healthcare or a related field.
Typically requires 7 years of experience in operational leadership roles.
Strategic thinking and ability to translate service-line priorities into operational plans and measurable results.
Strong operational leadership, execution, and performance-improvement skills in complex healthcare environments.
Financial, analytical, and problem-solving acumen, including the ability to use data to identify risks, trends, and improvement opportunities.
Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
Strong relationship-building and collaboration skills, including effective partnership with clinicians, executives, and cross-functional teams.
Executive presence and strong written and verbal communication skills.
Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
Frequent local travel to various care settings.
Availability for clinician meetings that may occur before or after normal business hours and for team development and unplanned needs.

Nice To Haves

Master’s degree.
Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

Direct clinical and administrative operations across assigned care locations in alignment with service-line, divisional, and enterprise priorities.
Establish operational plans, performance expectations, and management routines with service-line leadership.
Maintain adherence to approved operating and labor budgets; monitor performance, identify risks and variances, and direct corrective action.
Integrate operations across care settings and specialties to improve access, capacity, growth, and consistency.
Monitor key performance indicators, including throughput, quality, experience, and financial metrics, and lead operational responses to trends and location-based initiatives.
Lead managers and supervisors through coaching, development, and performance management; establish expectations and accountability for results, quality, teammate engagement, and patient experience.
Direct recruitment, onboarding, teammate development, and resolution of teammate concerns through frontline leaders.
Ensure compliance with organizational policies, regulatory requirements, and performance standards.
Partner with clinician and service-line leadership to align operational execution with clinical priorities and care delivery needs.
Remove operational barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinicians and patient care.
Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
Optimize coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
Lead continuous improvement efforts in quality, safety, access, efficiency, and patient experience, including root cause analysis and corrective action follow-through.
Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities.
Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
Design and direct assigned work areas, including talent development, succession planning, feedback, recognition, and performance improvement.
Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
Ensure compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
Travel locally to various care settings and attend to team development and unplanned needs; clinician meetings may occur outside normal business hours.

Benefits

Medical, dental, vision, life, and short- and long-term disability benefits.
Paid time off programs.
Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on teammate circumstances.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.