Director, End User Services – Acquisitions & Divestitures (A&D)

6090-Johnson & Johnson Services Legal Entity•New Brunswick, NJ

About The Position

The Director, End User Services – Acquisitions & Divestitures (A&D) leads end-to-end delivery of End User Services across mergers, acquisitions, divestitures, and separations. The role ensures seamless onboarding and offboarding, transition execution, post-transition service stability, and a consistent, high-quality employee experience. It provides integrated leadership across Service Delivery & Experience, Productivity & Collaboration, Engineering & Compute, Software Asset Management, and Change and Communications. The Director drives Day 1 readiness, minimizes business disruption, and supports successful integration or separation through strong execution, governance, and vendor management. The position is based in Raritan, New Jersey; New Brunswick, New Jersey; or Irvine, California.

Requirements

12–15+ years of experience in End User Services, IT Operations, or Digital Workplace.
Experience supporting large-scale transitions, migrations, or separations.
Experience with Acquisitions & Divestitures (A&D).
Broad knowledge of end user support services, including L1, L1.5, and L2.
Knowledge of collaboration platforms such as M365.
Knowledge of endpoint engineering and compute environments.
Experience working with global teams and managed service providers.
Strong stakeholder management and communication skills.
Demonstrated execution focus, experience mindset, collaboration, problem solving, and continuous improvement capabilities.

Responsibilities

Lead End User Services delivery across acquisitions, divestitures, and separations, aligning scope, timelines, and delivery approach with program leadership.
Drive outcomes with other Technology organizations, including ISRM, Network, Infrastructure, and Applications; serve as the primary EUS point of accountability for transition execution and outcomes, including project-spend oversight.
Own end-to-end onboarding, transition, and post-transition delivery, including environment discovery, service onboarding, experience alignment, separation or integration plans, TSA implementation, stabilization, service optimization, and TSA exit.
Ensure Day 1 readiness across devices, access, collaboration, and support; manage transition risks, dependencies, and cross-functional coordination.
Lead onboarding or separation of collaboration services such as M365, email, and file services in partnership with M365 teams.
Oversee imaging, application packaging, provisioning, and migration activities, including Software Asset Management as it relates to applications and software.
Ensure continuity and performance of global L1, L1.5, and L2 support services during transitions, including preparation, advanced awareness, and reporting.
Manage endpoint engineering and device deployment strategy for transitions; align incident, request, and knowledge management processes across transitioning environments.
Drive a secure, seamless user experience during tenant migrations and separations; execute coordinated Day 1 End User Services communications.
Coordinate with identity, security, and infrastructure teams to ensure compliance with J&J standards and policies; oversee tenant deprecation when needed for divested entities.
Manage managed service providers through transition phases, including performance, accountability, and necessary Statements of Work; oversee transition-related commercial constructs, including TSA delivery and consumption models.
Monitor service delivery, cost, and performance against agreed targets, and drive issue resolution and escalations.
Coordinate with the governance team on structures, reporting, and execution cadence; identify and mitigate risks to Day 1 readiness and service continuity; ensure security, regulatory, and data protection requirements are met and maintain clear accountability.
Capture lessons learned, improve A&D delivery frameworks and playbooks, and promote standardization and reuse of tools, processes, and methodologies.
Partner across EUS functions to improve efficiency, speed, and employee experience outcomes.

Benefits

Consolidated retirement plan (pension) and 401(k) savings plan, subject to plan terms.
Eligibility to participate in the long-term incentive program.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with stated variations for Colorado and Washington residents.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.