About The Position

At Decisely, Compliance Services is a growing, revenue-generating business line. This role is for a leader who can ensure that revenue is not just sold, but successfully implemented, activated, and retained. This is a revenue accountability role through execution, partnering directly with the Chief Growth Officer to ensure that Compliance Services achieves its revenue and retention targets by driving implementation success, operational coordination, and client outcomes. This role is central to realizing revenue through successful implementation, effective launch execution, strong service delivery, and retention and continuity.

Requirements

  • 5–10+ years of experience in program management, implementation, client success, or operations leadership
  • Experience driving outcomes in client-facing, service-driven environments
  • Experience driving outcomes in cross-functional execution models
  • Strong ability to manage complex implementations
  • Strong ability to coordinate across multiple teams
  • Strong ability to drive accountability without direct authority
  • Experience supporting revenue, retention, or client outcome metrics
  • Highly organized, execution-focused, and detail-oriented
  • Strong communicator with ability to align stakeholders
  • Strong communicator with ability to manage escalations
  • Strong communicator with ability to drive clarity in complex situations

Nice To Haves

  • preferably within benefits, insurance, or insurtech environments

Responsibilities

  • Drive execution that supports $1M+ New ARR realization
  • Ensure sold business is implemented, activated, and retained
  • Partner with the CGO on pipeline readiness and execution alignment
  • Own implementation planning, launch readiness, and milestone tracking
  • Ensure timelines, ownership, and deliverables are clearly defined and met
  • Prevent “failure to launch” through disciplined execution
  • Drive execution that supports 95% retention targets
  • Identify and mitigate risks that could impact client experience or renewals
  • Ensure service delivery supports long-term client success
  • Align Growth, Compliance, Product, Operations, and Client teams
  • Remove blockers and drive accountability across functions
  • Ensure everyone is executing against shared revenue priorities
  • Build dashboards, scorecards, and execution cadences
  • Track progress against commitments and escalate risks early
  • Create clarity, accountability, and follow-through across the function
  • Support manager-level leadership and ensure team output aligns to priorities
  • Reinforce execution discipline and consistency
  • Ensure the team is delivering against business-critical outcomes

Benefits

  • Competitive compensation aligned to market
  • Performance-based incentives tied to outcomes
  • Benefits eligible
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