Director Emergency Department

Community Health Systems Professional Services Corporation•Roswell, NM

About The Position

The Director, Emergency Department, provides strategic leadership and operational oversight for the department, ensuring high-quality, patient-centered care in a fast-paced environment. The role oversees clinical practice, departmental operations, staffing, and education while fostering excellence, innovation, and collaboration. The Director ensures regulatory compliance, leads quality improvement initiatives, and supports team members’ professional development to achieve organizational goals. The Director collaborates with medical staff, nursing leadership, ancillary departments, and hospital leadership to improve care coordination, throughput, patient experience, and service delivery. The role monitors department performance, manages staffing and resources, contributes to budgeting and long-term planning, and responds to patient care concerns, critical incidents, and operational disruptions. It also directs emergency preparedness planning and coordinates departmental readiness for disasters and mass-casualty situations. The position supports regulatory, accreditation, and compliance readiness, including requirements from The Joint Commission, CMS, and state agencies. The Director develops departmental policies, procedures, and protocols; evaluates technologies that may improve efficiency; and promotes quality, safety, and professional development. The role may also work in a staff capacity when required. Applicants must be authorized to work in the United States for any employer. This position is not eligible for immigration sponsorship now or in the future.

Requirements

Bachelor’s degree in a relevant field, or more than seven years of direct experience in lieu of a bachelor’s degree.
Three to five years of experience in a closely related field with a bachelor’s degree.
Registered Nurse (RN) state licensure and/or compact state licensure.
Basic Life Support (BCLS).
Advanced Cardiac Life Support (ACLS).
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to delegate responsibilities and independently manage tasks while meeting deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

Master’s degree.
Three to five years of previous leadership experience.
Certified Emergency Room Nurse (CEN).
Trauma Nursing Core Course (TNCC).
Emergency Nursing Pediatric Certification (ENPC).

Responsibilities

Provide strategic leadership and operational oversight for the Emergency Department and ensure high-quality, patient-centered care consistent with organizational and regulatory standards.
Collaborate with medical staff, nursing leadership, and ancillary departments to improve care coordination, throughput, and patient experience.
Monitor performance metrics, including length of stay, left-without-being-seen rates, door-to-provider times, and patient satisfaction; identify trends and implement improvement strategies.
Partner with hospital leadership on readiness for regulatory, accreditation, and compliance requirements, including those of The Joint Commission, CMS, and state agencies.
Direct emergency preparedness planning and participate in disaster response coordination, including readiness for mass-casualty and crisis situations.
Respond to patient care concerns, critical incidents, and operational disruptions, and ensure effective resolution and communication of outcomes.
Provide leadership, mentorship, and professional development opportunities for departmental staff.
Schedule employees to use resources effectively and consult leadership about potential staffing issues.
Conduct performance evaluations, set goals, and provide staff feedback on performance and development.
Collaborate with hospital leadership on departmental strategy, budgeting, resource allocation, and long-term planning.
Monitor expenditures and support cost-effective delivery of services.
Evaluate and implement technologies to enhance operational efficiency.
Develop and implement departmental policies, procedures, and protocols to improve quality and efficiency.
Ensure compliance with relevant regulatory requirements and participate in audits, inspections, and accreditation processes as applicable.
Follow established quality-control practices to support accuracy, consistency, and safety.
Stay current with industry advancements, technologies, and regulatory changes.
Fulfill staff-role duties and established competencies when required.
Maintain regular and reliable attendance, comply with policies and standards, and perform other duties as assigned.