Director Emergency Department

Community Health Systems•Roswell, NM

About The Position

The Director, Emergency Department, provides strategic leadership and operational oversight to ensure high-quality, patient-centered care in a fast-paced environment. The role oversees clinical practice, departmental operations, staffing, and education while fostering excellence, innovation, and collaboration. The Director ensures regulatory compliance, leads quality improvement initiatives, and supports team members’ professional development to achieve organizational goals. The position works with medical staff, nursing leadership, ancillary departments, and hospital leadership to improve care coordination, throughput, patient experience, and service delivery. It monitors departmental performance metrics, responds to patient care concerns and operational disruptions, and leads emergency preparedness planning and disaster response coordination. The Director also oversees staff management, scheduling, performance evaluations, strategic planning, budgeting, resource allocation, departmental policies and procedures, and quality assurance activities. The role may perform staff duties when required and must maintain regular and reliable attendance and comply with organizational policies and standards.

Requirements

Bachelor’s degree in a relevant field, or seven or more years of direct experience in lieu of a bachelor’s degree.
Three to five years of experience in a closely related field with a bachelor’s degree.
Registered Nurse (RN) state licensure and/or compact state licensure.
Basic Life Support (BCLS) certification.
Advanced Cardiac Life Support (ACLS) certification.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

Master’s degree.
Three to five years of previous leadership experience.
Certified Emergency Room Nurse (CEN) certification.
Trauma Nursing Core Course (TNCC) certification.
Emergency Nursing Pediatric Certification (ENPC).

Responsibilities

Provide strategic leadership and operational oversight of the Emergency Department to ensure high-quality, patient-centered care consistent with organizational and regulatory standards.
Collaborate with medical staff, nursing leadership, and ancillary departments to improve care coordination, throughput, and patient experience across emergency services.
Monitor performance metrics, including length of stay, left-without-being-seen rates, door-to-provider times, and patient satisfaction; identify trends and implement improvement strategies.
Partner with hospital leadership to maintain readiness for regulatory, accreditation, and compliance requirements, including The Joint Commission, CMS, and state agencies.
Direct emergency preparedness planning and participate in disaster response coordination for mass casualty and crisis situations.
Respond to patient care concerns, critical incidents, and operational disruptions, ensuring effective resolution and communication of outcomes.
Provide leadership, mentorship, and professional development opportunities for departmental staff.
Schedule employees to ensure effective use of resources and consult with leadership regarding potential staffing issues.
Conduct performance evaluations, set goals, and provide staff feedback on performance and development.
Collaborate with hospital leadership on departmental strategic direction, budgeting, resource allocation, and long-term planning.
Monitor expenditures and support cost-effective service delivery.
Evaluate and implement technologies to enhance operational efficiency.
Develop and implement departmental policies, procedures, and protocols to optimize quality and efficiency.
Ensure compliance with relevant regulatory bodies and participate in audits, inspections, accreditation processes, and quality control practices.
Work with leadership teams to coordinate and improve service delivery and stay current with industry advancements, technologies, and regulatory changes.
Perform staff-role duties when required and fulfill applicable competencies.
Maintain regular and reliable attendance and comply with policies and standards.
Perform other duties as assigned.