Director, EHR Applications-Willow

Beth Israel Lahey Health

3d•$180,960 - $216,320

About The Position

The Director, EHR Applications, is a member of the Beth Israel Lahey Health (BILH) IT Service Line Leadership team. This role partners with operational counterparts, contributes to understanding strategic goals, and works with IT leadership to execute and maintain the technology roadmap for the departments overseen, with accountability for enterprise-wide results. The Director provides leadership, promotes collaboration, supports customer satisfaction, and fosters strong team cohesion and positive morale. The role requires a strong understanding of the EHR system and healthcare landscape and may involve mission-critical enterprise and departmental systems, projects, and installations across all BILH divisions. The Director manages with financial responsibility and in alignment with the BILH IT mission and vision. The Director oversees EHR application implementation and support, contributes to strategic direction and system design, and works with operational and IT leaders to evaluate roadmap features and priorities. The role includes resource allocation, department and staff management, customer service and service-level oversight, and ensuring compliance with professional standards and state and federal regulatory requirements. The Director may also serve on planning and policymaking committees and act as a project leader or liaison to vendors and BILH departments.

Requirements

Bachelor's degree required.
Certification in one or more Epic applications.
At least 5 years of progressively responsible experience in an Information Services department or software vendor organization within the healthcare industry.
At least 2 years of leadership and staff management experience.
Experience successfully managing and leading information technology staff, including direct or indirect reports, in both in-person and remote environments.
Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments, and to participate in decisions about organizational strategy and direction.
Strong skills and technical capabilities across several IT domains.
Solution-oriented approach and proven ability to use technical skills to develop, identify, explain, advocate for, and present solution options, recommendations, and facts for complex issues to achieve results across BILH.
Advanced skills with Microsoft applications, potentially including Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications; ability to produce complex documents, perform analysis, and maintain databases.
Strong understanding of Epic functionality and processes.
Must meet BILH's condition of employment requiring staff vaccination against influenza.

Nice To Haves

At least 3 years of Epic implementation or management experience.

Responsibilities

Oversee execution of work established by the IT Senior Leadership team to advance health information technology application management and a business-oriented culture focused on continuous service improvement.
Understand upcoming EHR roadmap features and vet them with operational and IT leadership.
Oversee implementation of EHR applications and related solutions; contribute to strategic direction and oversight of EHR system design, development, operation, and support.
Promote excellent customer service, adherence to SLAs, continuous improvement, and a strong connection with leadership.
Allocate resources within the direct organization and partner with other EHR leaders on prioritization, project effort, objectives, and direct-report workloads.
Directly support EHR application projects, day-to-day operations, and break-fix issues across BILH.
Monitor departmental functions to ensure services comply with professional standards and state and federal regulatory requirements.
Manage HR responsibilities for the team, including talent acquisition and retention, performance reviews, and performance improvement activities.
Work with EHR Directors to provide staff education and training for effective EHR implementation; manage contract staff when necessary.
Serve on hospital planning and policymaking committees and ensure EHR functions align with organizational policies.
Direct and support managers with functional-area responsibilities; undertake hiring, termination, corrective action, and performance review actions.
Undertake additional leadership duties, including project roles for BILH-level projects and serving as a key contact or liaison for IT vendors or hospital and BILH departments.