Director, eCommerce

Zones.•Auburn, WA

14h•Remote

About The Position

The Director of E-commerce is responsible for accelerating Zones’ digital commerce growth by driving adoption, utilization, and revenue through Zones’ e-commerce platforms, digital procurement capabilities, customer integrations, online catalog strategies, and self-service purchasing solutions. This role partners cross-functionally with Sales, Marketing, PPM, Pricing, Digital, Supply Chain, and Operations to identify customer needs, remove friction from the digital buying experience, and develop scalable programs that increase online revenue, customer engagement, operational efficiency, and share of wallet. The successful candidate will combine business development discipline, e-commerce expertise, customer-facing communication, analytical rigor, and strong internal collaboration skills to expand digital commerce adoption across commercial, enterprise, public sector, healthcare, and SMB customer segments.

Requirements

Bachelor’s degree in Business, Marketing, Technology, E-commerce, or a related field, or equivalent relevant experience.
8+ years of experience in e-commerce, retail/e-commerce sales, or digital sales in a technology solution provider environment.
Experience driving adoption, utilization, or revenue growth through B2B e-commerce platforms, online catalogs, digital procurement tools, punchout solutions, marketplaces, or customer integrations.
Strong understanding of B2B sales motions, customer procurement workflows, catalog management, pricing processes, and digital customer experience.
Proven ability to partner with sales teams and customer stakeholders to identify business needs, develop solutions, and drive measurable outcomes.
Strong analytical skills with the ability to interpret performance data and translate insights into action.
Excellent presentation, written communication, executive communication, and cross-functional collaboration skills.
Ability to manage multiple priorities, coordinate stakeholders, and execute in a fast-paced environment.
Proficiency with Microsoft Excel, Power BI, CRM platforms, and business reporting tools.

Nice To Haves

Experience within a value-added reseller, solution provider, technology distributor, OEM, marketplace, retail, or enterprise B2B commerce environment.
Experience supporting customer punchout, EDI, API, ERP, procurement platform, or marketplace integrations.
Knowledge of IT product categories, including endpoints, accessories, software, cloud, networking, data center, security, lifecycle services, and managed/professional services.
Experience working with digital products, merchandising, pricing, online promotions, marketing automation, or customer analytics teams.
Familiarity with enterprise procurement platforms and customer buying workflows.

Responsibilities

Drive revenue, gross margin, customer adoption, and transaction growth through Zones’ digital commerce platforms and customer-facing e-procurement capabilities.
Develop and execute quarterly and annual digital commerce growth plans aligned to company, segment, and partner priorities.
Assist in driving Market Development Funds (MDF) and partner engagement to invest in Zones e-commerce initiatives.
Identify target accounts and customer segments with strong potential for online purchasing, catalog adoption, punchout, B2B integration, and self-service procurement.
Partner with Sales to position e-commerce capabilities as part of customer acquisition, retention, and share-of-wallet expansion strategies.
Support strategic customer pursuits by presenting Zones’ digital commerce value proposition, procurement workflow capabilities, catalog solutions, and integration options.
Lead customer discovery conversations to understand procurement processes, approval workflows, catalog requirements, reporting needs, and integration opportunities.
Coordinate onboarding plans that improve customer time-to-value for Zones’ online purchasing and procurement tools.
Work with customers and internal teams to increase adoption of online ordering, quote-to-order workflows, order status visibility, standard catalogs, custom catalogs, and recurring purchasing processes.
Serve as a subject matter expert for digital commerce capabilities during customer meetings, business reviews, demos, and implementation discussions.
Gather customer feedback and translate it into actionable requirements that improve platform usability, digital merchandising, reporting, and customer experience.
Collaborate with Sales, Marketing, PPM, Pricing, Digital, Supply Chain, Operations, Finance, and Services teams to align digital commerce initiatives with customer and business priorities.
Partner with Digital and product teams to prioritize platform enhancements, merchandising improvements, customer integration needs, and workflow automation opportunities.
Coordinate with Pricing and PPM to support online catalog strategy, featured product placement, attach/cross-sell opportunities, promotional visibility, and customer-specific pricing requirements.
Support Marketing in building campaigns, customer communications, and sales enablement materials that promote Zones’ digital commerce capabilities.
Act as an escalation point for digital commerce adoption barriers, customer issues, and process gaps that affect customer satisfaction or revenue growth.
Monitor digital commerce performance, including online revenue, gross margin, active customers, transaction volume, customer adoption, catalog utilization, search behavior, conversion trends, and customer engagement.
Use data to identify growth opportunities, adoption gaps, customer friction points, and process improvements.
Develop performance summaries, pipeline views, customer adoption reporting, and business review materials for leadership and cross-functional stakeholders.
Track customer onboarding progress, platform enhancement requests, issue resolution, and measurable business outcomes.
Recommend process improvements that reduce manual effort, improve customer self-service, increase operational efficiency, and strengthen the overall digital buying experience.
Educate sales teams on Zones’ e-commerce capabilities, digital procurement tools, customer integration options, and value propositions.
Create and support sales plays, talk tracks, training sessions, customer demos, and enablement materials that help sellers position digital commerce solutions effectively.
Stay current on B2B e-commerce, digital procurement, marketplace, integration, catalog management, and customer experience trends.
Provide competitive and market intelligence related to customer procurement expectations, self-service buying models, and digital commerce best practices.