Sr. Director, eCommerce

Patterson Dental Supply•St Paul, MN

5d•Hybrid

About The Position

The Senior Director, eCommerce leads the strategy, development, and optimization of the organization's e-commerce products and platforms to drive digital revenue growth and elevate customer experience. This role oversees multi-year product roadmaps, cross functional delivery, and platform performance, ensuring e-commerce capabilities align with enterprise strategy and deliver measurable business outcomes.

Requirements

Bachelor's Degree in Business, Marketing, Information Systems, Computer Science, or related field or equivalent education and/or experience
12 years experience in e-commerce, digital product management, or digital marketing, including leadership of cross functional teams
6 years leadership or people management experience

Nice To Haves

Experience leading large scale e commerce product organizations
Experience in agile product development and enterprise platform integration
Expert knowledge of e commerce platforms, digital marketing technologies, and online merchandising strategies
Strong product management and agile leadership skills, with the ability to define vision, prioritize roadmaps, and guide teams through complex delivery cycles
Advanced analytical and financial acumen, including KPI development, forecasting, and P&L management for digital businesses
Exceptional leadership capability, including developing leaders, managing organizational change, and fostering a high performance, customer centric culture
Deep understanding of user experience design, including navigation, content strategy, product presentation, and mobile responsiveness
Ability to influence and collaborate across executive, technical, and commercial teams
Strong vendor and stakeholder management skills
Excellent communication skills, with the ability to translate technical concepts into clear business language

Responsibilities

Develop and execute company e-commerce product strategy, defining a multi-year roadmap that improves customer experience and drives digital revenue
Optimize online customer experience, ensuring the site is intuitive, responsive, visually compelling, and designed to maximize conversion and repeat sales
Manage e-commerce performance and profitability, establishing KPIs, analyzing results, and guiding decisions on pricing, promotions, merchandising, and digital marketing investments
Partner with senior leadership and cross business teams to align e-commerce initiatives with enterprise strategy and support new digital product and service opportunities
Oversee vendor and technology partnerships, ensuring platforms and applications support marketing, operational efficiency, and long-term scalability
Remove organizational barriers and accelerate decision making, ensuring teams have clarity, resources, and support to deliver high impact digital outcomes
Comply with Company and department policies and standards; performs other duties as assigned
Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.