Director, eCommerce Operations
About The Position
The Director, eCommerce Operations is a leadership role responsible for operational excellence, strategic alignment, and seamless execution of site experience goals. The role shapes the long-term vision, elevates team capabilities, and optimizes the technology stack that supports daily operations. The eCommerce Operations team supports a seamless site experience and drives discovery, conversion, and loyalty. It oversees site operations, content, search, personalization, cart, checkout, and post-purchase processes. The team collaborates across functions to implement best practices, manage workflows, and continuously improve operations, using data and strategic insights to optimize performance and support measurable growth and the Member Experience. The Director leads development and refinement of the site experience roadmap, aligns features with strategy and business cases, oversees training and capability development, improves systems and automation, and identifies scalable process improvements.
Requirements
- Proven experience leading cross-functional teams in eCommerce operations, including site operations, product, and digital experiences.
- Strong expertise in developing and implementing business strategies, process improvements, and operational frameworks.
- Demonstrated ability to manage key performance indicators (KPIs) and drive results aligned with profit and loss objectives.
- Proficiency in project and workflow management, with experience supporting product roadmaps and technical requirements.
- Skill in change management and enterprise resource planning to enhance operational capabilities globally.
- Excellent leadership and communication skills to foster collaboration and motivate teams toward continuous improvement.
Responsibilities
- Lead the creation, execution, and refinement of the site experience roadmap.
- Partner with cross-functional leaders to align features with strategy, develop business cases, and prioritize initiatives.
- Design, implement, and oversee training programs that equip associates with relevant skills, knowledge, and best practices.
- Drive automation and improve system integrations to support workflow efficiency and scaling.
- Ensure technology infrastructure adequately supports operational workflows.
- Analyze operational workflows, identify bottlenecks, and implement scalable solutions.
- Oversee and support operations across site operations, content, search, personalization, cart, checkout, and post-purchase processes.
- Use data and strategic insights to optimize performance and support business objectives.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees
- Annual or quarterly performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
