Director, E-Commerce

Arteriors Home • Lewisville, TX

6d

About The Position

The Director, Ecommerce owns Arteriors’ digital roadmap and the performance of its website across trade and customer journeys. The role leads initiatives to improve how customers discover, evaluate, and purchase products, with a focus on trade lead generation and account conversion, consumer ecommerce performance, and effective agency partnerships. It requires strategic judgment, hands-on digital expertise, and a proactive, results-driven approach to identifying opportunities, solving problems, and advancing initiatives with limited day-to-day direction.

In the first 30 days, the Director takes ownership of the ecommerce roadmap, website performance, and ongoing initiatives; evaluates analytics and conversion paths; identifies customer-journey improvements; sets expectations for agency partners and direct reports; and begins implementing quick wins. By 60 days, the Director develops and executes a prioritized roadmap with milestones, metrics, owners, and timelines; advances high-impact initiatives; establishes KPI reporting; holds agency partners accountable; and sets goals and expectations for direct reports. By 90 days, the Director demonstrates measurable progress on priority initiatives, uses analytics and testing to optimize performance, presents executive-ready reporting, establishes clear operating rhythms and accountability, and aligns with marketing leadership on next-quarter priorities.

Requirements

• Progressive ecommerce and digital marketing experience, including ownership of a digital roadmap and measurable improvements in website performance and commercial outcomes.
• Hands-on expertise in ecommerce UX, site merchandising, conversion optimization, GA4, funnel analysis, testing, and KPI reporting.
• Experience managing SEO, paid media, and email agency partners, evaluating recommendations, and holding partners accountable for performance.
• Ability to connect trade/B2B account acquisition and customer journeys with digital performance.
• Demonstrated cross-functional project leadership and people development.
• Independent judgment, clear communication, attention to detail, and dependable follow-through.

Nice To Haves

• Experience supporting both trade and consumer audiences is strongly preferred.
• Experience with premium home furnishings, lighting, or design.

Responsibilities

• Own Arteriors’ digital roadmap and website performance across trade and customer journeys.
• Lead initiatives to improve product discovery, evaluation, and purchasing, focusing on trade lead generation and account conversion, consumer ecommerce performance, and revenue growth.
• Evaluate website analytics, trade and consumer conversion paths, lead generation, account activation, revenue performance, and channel efficiency to identify gaps and opportunities.
• Identify and implement improvements to trade account signup, trade landing pages, product reviews, mobile experience, email flows, and SMS.
• Develop and execute a prioritized digital roadmap with milestones, success metrics, owners, and timelines tied to business objectives.
• Coordinate resources, advance high-impact trade and consumer initiatives, and proactively remove roadblocks.
• Establish KPI reporting and use performance data to identify trends, conversion gaps, and actionable improvements.
• Manage agency partners, evaluate their recommendations and performance, hold them accountable for deliverables and results, and address underperformance.
• Set goals and expectations for direct reports, providing direction, coaching, and accountability.
• Use analytics, customer behavior, and testing to evaluate results and continuously optimize website performance and conversion.
• Present executive-ready reporting connecting digital performance to business outcomes, including wins, gaps, and recommendations.
• Align with marketing leadership on next-quarter priorities and the actions needed to support continued growth.
• Lead cross-functional projects and develop team members.

Benefits

• Competitive salary and benefits package, yearly salary surveys, yearly merit increases, and bonus opportunities.
• Medical, dental, vision, life insurance, and disability insurance effective the first day of the month following hire.
• Unlimited paid time off.
• Paid family leave coverage.
• Professional development through training programs, leadership consulting, and mentorship opportunities.
• 401(k) retirement savings plan with employer matching contributions.
• Access to a wellness consultant for retirement savings and planning.
• Employee discounts on company products.
• Volunteer programs and charitable initiatives, including 8 hours per year for community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed