About The Position
Director, E-commerce Operations manages the entire online sales ecosystem, focusing on strategy, platform management, digital marketing, data analysis, and cross-functional collaboration to drive online revenue and customer satisfaction. Key responsibilities include overseeing website development, optimizing user experience (UX), managing digital campaigns, controlling inventory/logistics, analyzing KPIs, and integrating tech (like ERP/WMS) with marketing, IT, and supply chain for seamless operations from browse to fulfillment.
Requirements
- 8+ years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent.
- Experience driving E-Commerce Strategy, building or scaling e‑commerce in large, complex organizations
- Well versed with Go-to-market planning, segmentation and targeting
- Proven e‑commerce / digital commerce leadership
- Experience working in regulated industries
- Familiarity with healthcare or medtech is helpful
Responsibilities
- Develop and execute comprehensive e-commerce strategies, set goals, analyze trends, and explore new sales channels (marketplaces, social commerce).
- Oversee the e-commerce platform (website, mobile), ensuring functionality, performance, and seamless integration with other systems and technical integrations (ERP, CRM, ERP, WMS).
- Implement strategies to increase traffic, conversion rates, and customer engagement through SEO, SEM, email, social media, and content marketing.
- Manage day-to-day operations, including order processing, inventory management, logistics, and third-party (3PL) relationships.
- Monitor KPIs, analyze performance data (traffic, conversion, AOV), and use insights to identify trends and opportunities for improvement.
- Continuously enhance the customer journey, from browsing to checkout, ensuring a seamless, personalized, and satisfying experience.
- Work closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital efforts with overall business goals.
- Evaluate and implement new technologies (AI, personalization, new sales channels) to stay competitive.
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
