Inventory & E-commerce Operations Coordinator

Comfort Research•Tarboro, NC

2d•Onsite

About The Position

The Inventory & E-commerce Operations Coordinator ensures accurate and timely execution of daily small parcel orders across eCommerce platforms. This role manages production waves, inventory counts, and shipping documentation within the ERP/WMS, while resolving order issues and supporting cross-functional teams. The Coordinator is accountable for meeting fulfillment KPIs, maintaining organized work areas, and contributing to continuous improvement and safety initiatives.

Requirements

High School Diploma or GED required.
3+ years of experience in a manufacturing or warehouse environment, with exposure to e-commerce operations.
Experience with Warehouse Management Systems (WMS), preferably ASCTrac.
Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
Proficiency in Microsoft Office, especially Excel, Word, Outlook, and Teams.
Effective communication and problem-solving skills across teams and departments.
Familiarity with inventory tools and order management systems.
Basic math skills and the ability to follow standardized work procedures.
Comfortable with repetitive tasks and physical demands, including lifting up to 50 lbs.

Responsibilities

Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
Oversee all e-commerce demand and ensure daily execution of small parcel orders across platforms.
Monitor and optimize production waves, work orders, and shipping documentation using designated ERP system.
Proactively identify and resolve order issues, implementing in-process corrections and collaborating with Ecommerce SME, IT, Customer Service, and Production teams.
Track and exceed KPIs for order accuracy, on-time shipments, and inventory performance; investigate delays and reroute orders as needed.
Manage daily inventory cycle counts, analyze discrepancies, and recommend corrective actions to improve accuracy and reduce scrap.
Maintain organized pick areas and support 5S audits in warehouse and production zones.
Ensure timely receipt and processing of packing slips and invoices; support Finance with invoice matching and scrap reporting.
Collaborate with cross-functional teams to optimize workload, capacity, and inventory levels for e-commerce and dropship fulfillment.
Participate in continuous improvement initiatives and cross-functional problem-solving.
Maintain a safe and orderly work environment and enforce adherence to safety policies.
Maintain a forklift driver certification
HAVE FUN!
Other duties as assigned by leadership.

Benefits

Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
Several paid holidays throughout the year
Employee Assistance Program
Growing family bonus & extra PTO for new parents
Referral Bonus program
401(k) program with a generous company match
A variety of health insurance plans to choose from with company contributions to premiums
Dental, vision, and other ancillary insurance coverages available
Company-paid Short-Term Disability coverage
Company-paid Life Insurance policy
Free product allowances & product discounts