Director, Division of Support Enforcement and Recovery

State of Maine•Augusta, ME

6d•$97,032 - $137,446•Onsite

About The Position

The Director leads the Division of Support Enforcement and Recovery (DSER) within the Office for Family Independence (OFI) at the Maine Department of Health and Human Services. The Director leads managers, supervisors, enforcement agents, and support staff in developing and implementing rules, regulations, policies, and procedures to ensure non-custodial parents contribute to the economic support of their children. The position is accountable for DSER’s overall success, collaborates closely with the federal Office of Child Support Enforcement (OCSE), and serves as DSER’s primary ambassador to the public and stakeholder groups. The Director leads and coordinates division operations, staff, contractors, and functions; establishes operational priorities; and ensures objectives, policies, procedures, and standards are met. The role coordinates division-wide and program-specific activities, leads evidence-based strategic planning aligned with national best practices and performance measures, and responds to emerging needs in Maine. It also provides fiscal and administrative oversight, develops division policies and procedures, and promotes collaboration across DSER and other DHHS offices. The Director oversees staff development and personnel matters, including hiring, performance management, coaching, and other personnel actions. The position represents DSER and DHHS on relevant committees, including legislative committees, and work groups as needed. The role is based in Augusta and is an anticipated vacancy.

Requirements

Ten-year combination of education and professional-level administrative or supervisory experience in business, human services programming, management, or related functions.
At least three years of experience managing supervisory staff and above.
Proven ability to manage mission-critical programs and operations within a large organization.
Effective leadership and project management, including delegating, holding others accountable for work products, and bringing initiatives to successful implementation.
Ability to establish effective internal and interagency working relationships.
Exceptional oral and written communication skills.
Strong coaching, mentoring, and team-building skills; self-organization; effective decision-making; and professional integrity.
Demonstrated ability to manage, coach, inspire, and motivate staff and others through clear direction and positive interpersonal influence.
Record of achieving agency goals by measuring and monitoring organizational and individual performance.
Ability to assess employee strengths and development needs and provide challenging assignments and development opportunities.
Commitment to meeting consumer needs and building partnerships with constituents, staff, and other state agencies.

Responsibilities

Lead, plan, organize, and coordinate division operations, staff, contractors, and functions, and establish operational priorities.
Ensure division objectives, policies, procedures, and standards are met and maintained.
Coordinate division-wide and program-specific activities with supervisors, using comprehensive, evidence-based planning and implementation.
Conduct division-wide strategic planning aligned with national best practices, funding-related performance measures, and emerging needs in Maine.
Provide fiscal and administrative oversight of DSER and work with OCSE to meet compliance and operational expectations.
Develop and implement division policies and procedures.
Promote collaboration across DSER division and program areas and with other DHHS offices.
Develop and supervise program staff, including hiring, performance management, coaching, and personnel actions as needed.
Represent DSER and DHHS on relevant committees, including legislative committees, and work groups.
Serve as DSER’s primary ambassador to the public and stakeholder groups.

Benefits

13 paid holidays and at least three weeks of annual vacation leave, with vacation accrual increasing with service.
Personal leave for overtime-exempt employees.
12 days of sick leave per year.
State-paid 85%-95% of employee-only health insurance premiums, depending on salary.
A 5% health insurance premium credit for eligible participants who meet program requirements.
State-paid 100% of employee-only dental insurance premiums.
State contribution equivalent to 18.86% of employee pay toward the Maine Public Employees Retirement System.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional employee wellness benefits.