Director, Division of Support Enforcement and Recovery

State of Maine•Augusta, GA

About The Position

The Director of the Division of Support Enforcement and Recovery (DSER) within the Office for Family Independence (OFI) leads the division’s managers, supervisors, enforcement agents, and support staff. The Director develops and implements the rules, regulations, policies, and procedures needed to ensure non-custodial parents contribute to the economic support of their children. The role is accountable for DSER’s overall success and works closely with the Office of Child Support Enforcement (OCSE) within the Administration for Children and Families (ACF). The Director also serves as DSER’s primary ambassador to the public and stakeholder groups. The Director leads division operations and staff, establishes operational priorities, and ensures objectives, policies, procedures, and standards are met. The role coordinates division-wide and program-specific activities, conducts strategic planning, and aligns programs with national best practices, performance measures, funding, and emerging needs in Maine. It provides fiscal and administrative oversight, develops division policies and procedures, supports collaboration across DSER and DHHS, develops and supervises staff, and represents DSER and DHHS on relevant committees and work groups. This is an anticipated vacancy with the Maine Department of Health and Human Services in Augusta. The position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

A ten-year combination of education and professional-level administrative or supervisory experience in business, human services programming, management, or related functions.
At least three years of experience managing supervisory staff and above.
Demonstrated ability to manage mission-critical programs and operations within a large organization.
Effective leadership and project management skills, including delegation, accountability for work products, and successful implementation of initiatives.
Ability to establish effective internal and interagency working relationships.
Exceptional oral and written communication skills.
Strong coaching, mentoring, and team-building skills, self-organization, effective decision-making, and professional integrity.
Demonstrated ability to manage, coach, inspire, and motivate staff and others by providing clear direction and positive interpersonal influence.
Record of achieving agency goals by measuring and monitoring organizational and individual performance.
Ability to assess employees’ strengths and development needs and provide challenging assignments and development opportunities.
Commitment to meeting consumer needs and building partnerships with constituents, staff, and other state agencies.

Responsibilities

Lead, plan, organize, and coordinate division operations, staff, contractors, and functions to establish and implement operational priorities.
Ensure defined objectives, policies, procedures, and standards are met and maintained.
Coordinate division-wide and program-specific activities, working with supervisors on quality planning and implementation using a comprehensive, evidence-based approach.
Conduct division-wide strategic planning to align division and program efforts with national best practices, performance measures associated with available funding, and emerging needs within Maine.
Provide fiscal and administrative oversight of DSER, working closely with OCSE to ensure compliance and operational expectations are met.
Develop and implement division policies and procedures.
Ensure collaboration across DSER division and program areas and with other DHHS offices as appropriate.
Provide staff development and supervise program staff, including hiring, performance management, coaching, and personnel actions as necessary.
Represent DSER and DHHS on relevant committees, including legislative committees, and work groups as needed.

Benefits

13 paid holidays and at least three weeks of annual vacation leave, with accrual increasing with years of service.
Personal leave for overtime-exempt employees.
12 days of sick leave per year.
The State pays 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
A 5% employee-only health insurance premium credit for eligible participants.
The State pays 100% of employee-only dental insurance premiums.
The State contributes an amount equivalent to 18.86% of employee pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.