Director, Dining Services

Boston College • Chestnut Hill, MA

23d

About The Position

The Director, Dining Services reports to the Executive Director, Auxiliary Services and recommends innovative ideas while implementing and evaluating strategies and policies to help Boston College achieve Dining revenue targets and financial goals. Boston College Dining is a self-operated program with an annual operating budget of approximately $60 million, 14 dining locations across four campuses, and more than 450 employees. The Director provides creative, dynamic, and collaborative leadership over dining operations, including discretionary and retail meal plans, financial operations, extensive on- and off-premise catering, and self-operated athletic concessions across multiple sports and locations.

The role works with University stakeholders to set and implement strategy, leads and develops the Dining team, oversees staffing and service operations, and ensures quality, safety, and sanitation standards. The Director is accountable for financial management, including operating and capital budgets, food and labor cost goals, and support for unit-level budgets. The role also leads public relations, including social media and external communications, and responds to inquiries from students, parents, and community members.

Requirements

• Bachelor’s degree in business, hospitality management, or a related field, or an equivalent combination of education and experience.
• At least ten years of senior-level experience and responsibility, preferably in a complex enterprise environment at a not-for-profit institution.
• Proven supervisory and financial management abilities.
• Excellent planning skills for creating and implementing cost-effective meal plan, merchandising, marketing, and human resource development programs.
• Exceptional oral and written communication skills to interact effectively with employees, students, faculty, staff, visitors, and customers at varying levels.
• Ability to simplify complex situations and negotiate successfully among multiple stakeholders.
• Proven experience developing and managing budgets, with the ability to analyze reports, metrics, and trends.

Nice To Haves

• Master’s degree.

Responsibilities

• Collaborate with University stakeholders to develop and implement Dining’s strategic plan and goals.
• Provide mentoring, coaching, direction, and leadership support to team members to achieve business and customer service results.
• Manage staffing levels to meet business needs and align with forecasts.
• Develop food service, customer service, and production policies and procedures and oversee their implementation.
• Provide tactical oversight for food service operations across four Boston College campuses.
• Facilitate prioritization and monitor new activities to ensure resources are allocated in support of overall business objectives.
• Ensure high standards through the development and implementation of quality assurance policies and procedures covering food quality, sanitation, equipment maintenance, safety, and customer service.
• Manage Dining’s finances in collaboration with the Auxiliary Services financial team, including developing and managing annual operating and capital budgets and establishing food and labor cost goals.
• Support the Dining management team in developing unit-specific operating budgets.
• Lead the public relations program, including social media and external communications.
• Manage and resolve inquiries from students, parents, and community members.

Benefits

• Tuition remission for employees.
• Tuition remission for eligible spouses and children.
• Medical, dental, and vision insurance.
• Low-cost life insurance.
• Eligibility for University-funded 401(k) and employer-sponsored 403(b) retirement plans.
• Paid holidays annually.
• Sick and vacation pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Director