Director, Digital Workplace and Cloud

Bicara Therapeutics•Boston, MA

2d•$213,000 - $243,000•Hybrid

About The Position

Bicara Therapeutics is seeking an experienced and strategic Director, Digital Workplace and Cloud. This role will provide strategic and operational leadership for End User Services, collaboration and productivity technologies, workplace systems, and the overall digital employee experience across the organization. This role will be accountable for leading service desk/helpdesk operations, endpoint and mobile services, collaboration platforms, conference room and AV technologies, employee lifecycle support, digital workplace transformation, and enterprise AI enablement. The Director will partner closely with business teams to assess needs, implement and optimize systems, simplify workflows, and identify practical opportunities to apply AI, automation, and modern workplace technologies across the business. This is a hands-on leadership role ideal for a technically adept, customer-focused professional who thrives in a fast-paced biotech environment. This role is based in our Boston office and follows a hybrid schedule, with three in-office days each week.

Requirements

Degree in Information Technology, Computer Science, Business, or a related field; advanced degree a plus.
10+ years of progressive experience in End User Services, digital workplace, IT operations, and employee-facing systems, with at least 3 years in a leadership role.
Demonstrated success leading service desk/support organizations and improving end-user satisfaction.
Strong experience with Microsoft 365 technologies, endpoint/device management, ITSM practices, knowledge management, AV/conferencing solutions, and vendor/MSP oversight.
Hands-on experience implementing and scaling enterprise AI platforms such as ChatGPT, Claude, Copilot, or similar tools across multiple functions, including rollout planning, training, change management, and adoption support.
Experience translating functional needs into practical AI use cases for data analysis, content development, research, coding assistance, spreadsheet workflows, and workflow automation.
Experience partnering with corporate functions to implement, optimize, and support employee-facing systems, collaboration tools, digital workflows, and SaaS platforms.
Strong understanding of cybersecurity principles, identity and access management, and operating within regulated environments with appropriate compliance and documentation rigor.
Proven ability to manage third-party service providers, cross-functional teams, and complex projects to successful completion.

Nice To Haves

Experience supporting office buildouts, relocations, and hybrid workplace technology environments preferred.
Applicable experience in biotech, pharmaceutical, and/or other regulated industries preferred.

Responsibilities

Define and execute the strategy for End User Services, digital workplace capabilities, and employee productivity technologies, setting clear goals aligned with business priorities, security, scalability, and user experience.
Lead helpdesk/service desk, deskside support, endpoint and mobile device services, onboarding/offboarding, and day-to-day employee technology operations.
Build a high-performing function and establish service processes, SOPs, SLAs, KPIs, knowledge management practices, and governance frameworks to ensure responsiveness, consistency, and continuous improvement.
Own laptop imaging, hardware lifecycle management, asset tracking, software deployment, patching, and CMDB accuracy to support a secure and scalable operating environment.
Manage and optimize collaboration and productivity platforms, including Microsoft 365, Teams, SharePoint, Zoom, email and calendaring tools, conferencing technologies, and other employee-facing workplace solutions.
Administer and enhance conference room, audio/visual, and hybrid-work technologies, ensuring reliable performance and an optimized end user experience.
Lead the implementation and rollout of enterprise AI platforms and AI-enabled productivity tools, driving adoption across functions through targeted enablement, training, and support.
Partner with business stakeholders to identify and scale AI use cases for knowledge retrieval, content generation, research, data analysis, spreadsheet work, coding assistance, and workflow automation.
Develop AI enablement programs, including foundational training, role-based deep dives, office hours, playbooks, prompt libraries, and practical usage guidance tailored to functional needs.
Partner with infrastructure and security teams to ensure workplace technologies are secure, reliable, and well governed, including identity and access management, SSO/MFA, endpoint security, and vendor risk practices.
Establish and maintain endpoint monitoring and service health practices to proactively identify and resolve issues, improving the stability and reliability of IT services.
Drive improvements in self-service, knowledge access, user documentation, and employee training to increase adoption and reduce friction across the digital workplace.
Oversee workplace technology vendors, MSPs, and strategic partners, including selection, performance management, licensing, and cost optimization.
Support office expansions, relocations, and workplace technology buildouts, ensuring scalable end-user, conferencing, and AV experiences.
Serve as a key cross-functional partner, aligning digital workplace strategy with business objectives, compliance expectations, and the needs of a growing biotech organization.