Director of AI and Digital Workplace Platforms

International Rescue Committee•Nairobi, NY

3d•$158,492 - $184,536•Remote

About The Position

The International Rescue Committee (IRC) is investing in enterprise AI and modern workplace tools to improve the speed, quality, and scale of its programs and operations. As the organization expands its use of platforms like Microsoft 365, Box, Anthropic Claude, Microsoft Copilot, and Power Platform, it needs a senior leader to set the direction for how these tools are managed, adopted, and governed across a globally distributed workforce. The Director of AI and Digital Workplace Platforms owns this portfolio. The role is responsible for the strategy, operations, and staff enablement across the full digital workplace stack. This includes setting the roadmap for platform adoption and investment, managing vendor operations, building and leading a team that delivers platform administration and user support, and driving measurable adoption of AI tools across the organization. This role works closely with the Head of AI and Program Technology Development, as well as cross-functional partners in IT, People & Culture, and departmental leadership teams. The focus here is on the tools and platforms that staff use every day, and making sure IRC gets real value from them.

Requirements

8+ years of experience in IT, enterprise applications, or digital workplace roles, with at least 3 years in a leadership position managing a team
Experience setting platform or product strategy in an enterprise environment
Track record of building business cases and managing budgets for technology investments
Ability to translate organizational needs into a clear platform roadmap
Deep working knowledge of Microsoft 365 administration, including licensing, security, compliance, and governance
Experience with at least two of the following: Box, Power Platform, Anthropic Claude, Microsoft Copilot
Experience managing vendor operations, including license management, technical escalations, and feature roadmap tracking
Comfort working with usage data and producing clear, actionable reports for leadership
Hands-on experience with enterprise AI tools as a user and/or administrator
Experience driving technology adoption across a large, distributed organization
Ability to identify high-value use cases and measure adoption outcomes
Experience designing and running a user support function, including ticketing, triage, and escalation
Strong written and verbal communication skills; able to explain technology clearly to non-technical audiences
Experience creating and maintaining user-facing help content
Familiarity with AI governance frameworks and responsible AI use guidelines
Working knowledge of data privacy principles as they apply to SaaS and AI platforms

Nice To Haves

Experience in a nonprofit, international development, or humanitarian sector IT environment
Experience managing Power Platform environments (Power Apps, Power Automate, Power BI)
Background in change management, organizational learning, or staff enablement

Responsibilities

Define and maintain the roadmap for the digital workplace stack: M365, Box, Claude, Copilot, and Power Platform
Evaluate new tools and platform capabilities; make recommendations on where to invest, expand, or sunset
Build the business case for platform investments, including cost-benefit analysis and projected ROI
Align platform strategy with broader IT and organizational priorities
Track industry trends in enterprise AI and workplace technology to keep IRC current
Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers, including license and account-level issues, feature roadmap tracking, and technical escalations; coordinate with senior leadership on broader strategic and contractual matters
Oversee license management, provisioning, and cost optimization across all platforms
Ensure platform configurations, access controls, and security settings meet organizational standards
Monitor platform health, usage trends, and license utilization; report to leadership on a regular cadence
Track vendor policy changes, feature releases, and pricing shifts; assess impact and coordinate response
Drive adoption of AI tools across the digital workplace portfolio, identifying high-impact use cases and working with departmental teams to put them into practice
Define success metrics for AI adoption and track progress against them
Partner with appropriate change management and training leadership on communications, training priorities, and rollout planning for platform changes and new capabilities
Surface training needs and content gaps to the teams responsible for staff learning; provide platform-specific context and user feedback
Collect and synthesize user feedback on an ongoing basis; route recurring issues and feature requests to the right teams
Coordinate with the Head of AI and Program Technology Development to ensure consistency in how AI tools are positioned and supported
Contribute to AI governance processes and policy updates by providing platform-level insight, usage data, and operational perspective to the AI Risk & Governance Committee
Ensure platform usage aligns with organizational policies, data privacy requirements, and the IRC’s AI governance framework
Provide platform usage data, access logs, and incident reports to support governance reviews
Flag usage patterns or behaviors that present compliance or security risks
Maintain documentation of platform configurations, access decisions, and policy changes
Lead and manage the Digital Workplace team, including platform administrators and support staff
Set priorities, manage workload, and ensure the team delivers responsive, high-quality support
Own the support model for digital workplace platforms: ticketing, triage, escalation, and resolution
Maintain the help resource library covering FAQs, how-to guides, and reference materials across all platforms
Manage the team budget and track spend against plan

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles