Digital Workplace Technology Specialist

Group 1001•Zionsville, IN

1d•Onsite

About The Position

Group 1001 is seeking a skilled and dedicated Digital Workplace Technology Specialist to provide exceptional end-to-end user support for the organization’s most critical leaders and business processes. This role serves as the primary point of contact for IT, offering face-to-face support, troubleshooting, problem-solving, triage, and navigation to resolve customer technology issues. The position demands a strong technical background, excellent communication skills, and the ability to manage complex issues efficiently. The ideal candidate will possess extensive experience in technical support, particularly with Windows, Microsoft Office, and MacOS, and demonstrate the ability to think critically, handle ambiguity, provide rapid solutions, understand user personas, and develop a deep understanding of client operations. This individual is the representative of the Information Technology organization, ensuring an excellent user experience with all technology aspects.

Requirements

Bachelor's Degree in Computer Science, Information Technology, or related field (preferred but not mandatory).
Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS.
Excellent critical thinking, problem-solving abilities and precise attention to detail.
Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people.
Ability to work independently and prioritize tasks effectively.
Customer-focused mindset, strong passion for serving the customer.
Comprehensive and broad knowledge of all aspects of IT solutions and services.

Nice To Haves

Preferred 10 years of experience in technical support or desktop support roles.
Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus.
Familiarity with Zoom, Slack, and MS teams is a plus.
Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous.

Responsibilities

Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations.
Support mobile devices, iPhones, iPads including MDM’s, policies, etc.
Ensure seamless integration of multiple technologies.
Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
Troubleshoot application-related problems and provide timely solutions.
Collaborate with IT teams to address any compatibility issues.
Assist in setup and configuration of AV equipment, conference rooms, and day-to-day meeting requirements utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.).
Diagnose and resolve technical issues, perform routine remote and on-site maintenance for ensuring optimal performance and readiness of conference rooms.
Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally.
Provide remote support for executives and business users working from home or traveling.
Offer on-site assistance for critical issues, hardware deployments and set-up as well as face to face support and triage when necessary.
Educate executives and business users on security best practices.
Ensure compliance with company policies and data protection regulations.
Monitor and address any security vulnerabilities.
Maintain accurate records of support requests, resolutions, and system configurations.
Create user-friendly guides and tutorials for common tasks.
Conduct training sessions for executives and business users as needed.
Work closely with other IT teams (network, infrastructure, security) to resolve complex issues.
Collaborate with vendors for hardware repairs and software licensing.
Stay updated on industry trends, emerging technologies, and best practices.
Propose enhancements to existing processes and tools.
Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business.
Understand the unique needs and preferences of each executive and tailor support accordingly.
Handle urgent requests promptly and professionally.
Drive technology projects as necessary for executive requirements and manage technology communication/changes to firm technology policies that impact the executive experience.
Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary.