Analyst, Digital Workplace

Alberta Energy Regulator•Calgary, AB

1d•CA$80,325 - CA$94,500•Onsite

About The Position

The Digital Workplace Analyst supports and maintains the Alberta Energy Regulator’s (AER) enterprise productivity, content, and collaboration services that power a modern digital workplace. This includes Microsoft 365 tools such as Teams, SharePoint, and Viva Engage; AI productivity tools including Microsoft Copilot and Claude; mobility solutions; enterprise content management platforms; and web portals. This opportunity is well suited to someone who is passionate about helping others use digital tools effectively and who enjoys staying current with new features and emerging workplace technologies. As part of Corporate Solutions, you will work alongside dedicated IT professionals who provide responsive, client-focused services to AER staff while fostering innovation, continuous growth, and a collaborative team environment.

Requirements

Technical diploma in Information Technology or a related discipline.
3–5 years of experience supporting enterprise content and collaboration platforms such as Microsoft 365, including Teams, SharePoint, and Viva Engage, enterprise content management systems, and web portals.
At least one formal Microsoft certification, such as Azure, Microsoft 365, or Windows, is required.
Strong analytical and troubleshooting skills, with the ability to identify issues, develop solutions, and determine appropriate courses of action.
Strong customer service orientation, with a commitment to technical excellence, integrity, and continuous improvement.
Ability to work independently, prioritize effectively, manage multiple initiatives concurrently, and adapt to changing priorities and timelines.
Strong organizational, verbal and written communication, presentation, facilitation, and time management skills, with the ability to tailor training and guidance to diverse audiences.

Nice To Haves

ITIL certification is considered an asset.

Responsibilities

Triage and resolve second-level support requests related to Microsoft 365, Teams, SharePoint, Viva Engage, Copilot, mobility, and web portals, ensuring issues are addressed efficiently and effectively.
Work closely with the Service Desk, IMT teams, and business stakeholders to maintain smooth service delivery and support a positive user experience.
Contribute to the rollout of new features and enhancements by helping test, configure, and introduce new digital workplace capabilities.
Support users through training, knowledge sharing, informal coaching, presentations, and facilitation to help staff get the most value from digital tools.
Perform system administration tasks such as managing permissions, monitoring service performance, and troubleshooting technical issues.
Stay current with emerging technologies and new features, particularly within Microsoft 365 and AI-enabled tools, and bring forward ideas that improve collaboration, productivity, and service delivery.