Director, Digital Transformation (Telecom)

Bounteous•Dallas, TX

4d•Remote

About The Position

Bounteous is hiring a digital transformation leader to provide strategic advisory services to telecom clients, with a focus on digital channel shift, personalization, and digital B2B growth. The role owns the strategic direction of client-side digital transformation programs, turns business and financial metrics into executive-level narratives, and remains involved through implementation and adoption. The role serves as a senior client-facing advisor, working with delivery and technical teams to make recommendations executable and appropriately sequenced. It is also responsible for accelerating adoption of newly deployed digital capabilities and identifying opportunities to expand work within existing client relationships. The position also includes information security responsibilities: promoting awareness of security practices; identifying, assessing, and reporting security risks; evaluating how data is stored, processed, and transmitted; and integrating data protection throughout the information lifecycle in accordance with privacy and protection standards such as GDPR and CCPA.

Requirements

Consulting experience at a top-tier strategy or digital transformation firm, preferably at Engagement Manager, Senior Manager, Principal, or above level.
Experience advising clients on areas such as B2B identity/authentication modernization, digital versus assisted-channel shift economics, multi-touch attribution, and API-based partner monetization.
Experience delivering personalization transformation to individual user-level segmentation, with implementation completed within compressed timelines.
Track record of engagements extending through implementation oversight, rather than ending with recommendations and handoff.
Personal accountability in at least one engagement for accelerating client-side adoption of a newly deployed digital capability.
Ability to independently surface and prioritize a client's strategic opportunities during an engagement, supported by specific client examples.
Strong command of telecom/CSP client economics, including ARPU/ARPA modeling, retention/churn analysis, and digital channel-mix economics, sufficient to build and defend a board-level financial narrative independently.
Working knowledge of telecom monetization and commercial models, including API/partner integration, platform and ecosystem monetization, data-as-a-service, and usage-based or consumption pricing.
Executive-grade presentation and reporting skills, including structured governance decks and board-level communication.
Business and financial modeling skills covering ARPU/ARPA, churn/retention, and digital channel-mix economics.
Experience with experimentation and analytics tools, including A/B testing platforms, SQL, and dashboarding.
Knowledge of information security, data protection, and applicable privacy standards, including GDPR and CCPA.

Nice To Haves

Direct engagement experience with a telecom, cable, or CSP client across funnel optimization, identity, personalization, and digital-channel transformation.
History of expanding an existing client relationship's scope or commercial value as a direct result of delivered engagement work.
MBA or advanced degree.

Responsibilities

Own the strategic point of view on client digital growth priorities, including net-adds growth, digital mix, funnel optimization, customer identity, personalization, and API or partner monetization.
Advise clients on identity and fraud-risk architecture, including transitions from credit-bureau-dependent identity models toward network- or API-based identity signals.
Lead personalization transformation engagements toward individual user-level segmentation on compressed timelines.
Design customer journeys and offer architecture, including user-directed experience models spanning segmentation strategy and experience design.
Translate business and financial data, including ARPU/ARPA trends, retention, and digital channel mix, into narratives for executive and board-level audiences.
Prepare and defend performance, roadmap decisions, and investment tradeoffs under questioning from senior client and business leadership.
Partner with delivery and technical teams to ensure strategic recommendations are executable and sequenced against organizational and technical constraints.
Own adoption velocity for newly deployed digital capabilities, including AI, personalization, and digital channels, and course-correct when adoption lags plan.
Build credibility as a senior client-facing advisor with client digital, marketing, and strategy leaders.
Identify and prioritize strategic opportunities within existing client relationships and convert engagements into expanded commercial scope.
Drive quarterly and annual strategic roadmap cycles with client leadership, designing and facilitating executive workshops to pressure-test priorities, realign plans to target KPIs, and hold programs accountable for outcomes.
Promote and enforce awareness of information security practices, including acceptable use of information assets, malware protection, and password security protocols.
Identify, assess, and report security risks, including their impact on the confidentiality, integrity, and availability of information assets.
Evaluate how data is stored, processed, or transmitted to ensure compliance with data privacy and protection standards.
Integrate data protection measures throughout the information lifecycle to safeguard sensitive information.