Director, Digital/Technical Product Management

USAA•San Antonio, TX

About The Position

The Director, Digital/Technical Product Management attracts, selects, and develops a Digital or Technology Product Management team and manages its day-to-day activities and resources to achieve product and experience goals efficiently. The role is responsible for end-to-end technology and digital product management for a product portfolio, product line or group, or major market segment. The Director sets and leads product strategy, oversees strategy and roadmap development and alignment, and applies expertise in state-of-the-art digital and technology domains. The role improves business outcomes through strategic and innovative product and service solutions, data-driven methods, and practices that use member feedback and insights to inform product decisions and optimize end-user experiences across channels, including emerging technology and mobility. The Director leads teams through ambiguity, builds clarity and execution plans with stakeholders, and collaborates with senior leaders, product managers, developers, vendors, designers, and other stakeholders to deliver successful product strategies and launches. The role also ensures business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; alternatively, an advanced degree and six years of such Product Management experience.
Three years of direct team leadership or experience leading matrixed or cross-functional teams.
Ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
Strong business acumen combined with technical and customer experience foundations.
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
Ability to work in an Agile, Lean Product Development, and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery related to Experience Design and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Ability to excel independently in a dynamic environment with shifting priorities.
Demonstrated people management skills.

Responsibilities

Attract, select, and develop a Digital or Technology Product Management team to attain product and experience goals and objectives.
Manage day-to-day team activities and resources to support efficient and effective delivery.
Manage end-to-end technology and digital product activities for a portfolio, product line or group, or major market segment.
Set product strategy and lead the team in defining strategy for a portfolio, product line, or group; oversee the development, analysis, and alignment of strategy and roadmaps.
Apply product management expertise in state-of-the-art digital and technology domains.
Improve business outcomes through strategic and innovative digital and technology product and service solutions.
Guide teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end-user experiences and drive KPIs and KRIs.
Guide the development of practices, tools, and processes for collecting data and member feedback, deriving insights, and informing product decisions.
Lead teams in managing ambiguity and influencing others to establish clarity, solutions, and execution plans among team members and stakeholders.
Collaborate with and influence senior leaders, product managers, developers, vendors, designers, and other stakeholders to support successful product strategies and product or feature launches.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.